Hello!
My name is Zeanne and I am the EA Help Specialist that has handled your case today for the issue of your games not showing up for you in your Origin account. I am sorry that you are experiencing this issue with your game account. As a gamer myself, I know how hard it is to not have access to the games you love to play.
After reviewing your account and the previous case notes, I see that you are having trouble viewing the games when you sign into your Origin account normally. I checked your EA account on our side and I can see all the games you have had access to over the years, so your account is not having troubles at this time.
The screenshots you provided were very helpful, so thank you for those. The blank sections of the game library and Origin Access vault, as well as your profile, tell me that this issue is probably because of a connection issue. This could be from an antivirus program that is blocking Origin so it doesn't have full access to the internet, or it could be from a background program, such as Discord or a VPN, interfering with Origin's connection online. Removing or shutting down these background programs and disabling any overlays, can assist you in getting your Origin games to show up again.
I have attached some links to articles on our EA Help Center website that cover these issues and how to fix them. Please go through the steps in these articles to see if they solve your problem and get you back in the game. If you continue to have problems, please contact us for more assistance.
I hope this information helps you out today. Thanks for contacting EA Help! Take care!
Zeanne H
