Библиотека

[PATRON2007]

Если зайти с браузера, ситуация та же.

[beetle_rus]

@PATRON2007 

В любом случае в рамках форума мы вам помочь уже не можем

[PATRON2007]

beetle_rus, спасибо вам всем в любом случае. Надеюсь, разберусь с данной ситуацией.

[Retro-Pathfinder]

И на будущее. Если хотите тегнуть конкретного пользователя, то нажимаете @ и выбираете его ник.

@PATRON2007 

[PATRON2007]

[PATRON2007]

Vanya-pathfinder, cпасибо, конечно за совет, но лучше бы вы помогли с описанной выше ситуацией. А как мне обратиться к какому-либо из пользователей, я решу для себя сам.

[BLACKG01D]

Подписка то может и активная, да только их сначало надо в библиотеку добавить из магазина.
Попробуй на BF4 например.

[BLACKG01D]

Пролистал полную ленту понял возможную причину. Скорее всего ошибка БД аккаунта. Тут выход лишь один, прямой контакт к help.ea.com в чат

[PATRON2007]

BLACKG01D, добавить игры можно, да.

Но дело в том, что у меня были и купленные игры, которых было не мало, достижения.

Про поддержку, это я уже понял, что поможет если только она.

[PATRON2007]

Что ответили в поддержке:

Thank you for contacting EA HELP, my name is Andreea, may I start with your first name please?

Hello!

I lost all the games from the account and achievements

Hello! I am delighted to know you ! I see you are contacting us about a concern with your games, can you give me more details of your concern, please?

I have a subscription, but there are no games and all achievements are gone

so if i understood correctly your games dissapeared from your account ?

Yes

I took 2 screenshots. Take a look

I understand how frustrating it is and I'm sorry to hear that your games dissapeared from your account . Don't worry, I'll do my best to help you with your games

I would be very grateful to you

😃

First of all, I'm going to verify your account and then I will check to see if i can find the games and send you a link that would help you. Is that ok with you ?

Check

Please confirm the email address of your Origin account.

thanks

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

please follow the instructions from this link

and you should see your games

do you have other questions for me ?

This did not work. I have already reinstalled the client.

have you followed exactly the instructions from this link ?

because it should work , if you would follow them correct

I log in from the browser and I also do not have games and achievements

It's not about the client

this is the only solution when the games disappear

to follow the instructions from that link

Can you check my account?

the games are on your EA account

but you should pay the subscription

i understand this

from what i can see here

I have a paid subscription and all games and achievements have disappeared

look i told you what i could see on your account. It means i can not see everything

Please contact us again

and write in our EA forums

for further help

thank

do you have other questions for me ?

With those being said, I will kindly ask you to check whether you are still encountering this issue

If you have any other kind of questions or if you issue persists, don’t hesitate to reach out to us!

https://help.ea.com/en/contact-us/

I want to thank you for trusting EA Customer Service and I hope you have a good day! Have fun playing!

you are welcome

All the best and good luck

Andreea

На другом компьютере ситуация та же. Поддержка отправляет на форум. Видимо других вариантов у них нет.