Forum Discussion

fortnite_chud's avatar
fortnite_chud
5 years ago

Re: Origin error when trying to connect Origin + Epic accounts

@wbkxk Same here, wasn't verified and just did it this morning but still getting the error.

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To activate your game on this","conversation":{"__ref":"Conversation:conversation:10035550"},"id":"message:10035550","revisionNum":1,"uid":10035550,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-en"},"author":{"__typename":"User","uid":2575301,"login":"DarthPandaaa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"}},"metrics":{"__typename":"MessageMetrics","views":64513},"postTime":"2019-01-10T19:02:53.139-08:00","lastPublishTime":"2019-01-10T19:02:53.139-08:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12130194":{"__typename":"Conversation","id":"conversation:12130194","topic":{"__typename":"ForumTopicMessage","uid":12130194},"lastPostingActivityTime":"2025-04-26T04:51:21.650-07:00","solved":false},"ForumTopicMessage:message:12130194":{"__typename":"ForumTopicMessage","subject":"Всем привет","conversation":{"__ref":"Conversation:conversation:12130194"},"id":"message:12130194","revisionNum":1,"uid":12130194,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-en"},"author":{"__typename":"User","uid":5509704,"login":"rh6wegv71jwm","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-04-26T04:51:21.650-07:00","lastPublishTime":"2025-04-26T04:51:21.650-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:907349":{"__typename":"User","id":"user:907349","deleted":false,"uid":907349,"login":"wbkxk","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-23T05:33:38.375-07:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:907349"},"ForumReplyMessage:message:10269216":{"__typename":"ForumReplyMessage","uid":10269216,"id":"message:10269216","revisionNum":1,"author":{"__ref":"User:user:907349"},"readOnly":false},"User:user:4625164":{"__typename":"User","id":"user:4625164","uid":4625164,"login":"KrisBurg","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-14T10:12:54.521-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4625164"},"ModerationData:moderation_data:10269218":{"__typename":"ModerationData","id":"moderation_data:10269218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10269218":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4625164"},"id":"message:10269218","revisionNum":1,"uid":10269218,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10269217"},"conversation":{"__ref":"Conversation:conversation:10269190"},"subject":"Re: Origin error when trying to connect Origin + Epic accounts","moderationData":{"__ref":"ModerationData:moderation_data:10269218"},"body":"

Short update:

I talked to epic Games and was asked to clear my web cache, they gave me this link https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/troubleshooting-epic-games-launcher-issues-a2676

It didn't help, still get the error and have been asked to contact EA since it's there launcher

Edit update

So I got EA to call me and we ran through some different things to do which were,

1- log off and log back into epic Games store. Didn't work for me

2- clear all internet browser cache and try installing, didn't help. Basically said they are having battlefront 2 issues right now and error could be related to that

I replied to that saying since it's a free game I can wait for a couple of days and hopefully see if they fix it but others have bought other games weeks ago and are having this error. Others that are having this issue outside of battlefront 2, maybe get them to call you so you can explain what's happening as well. help.ea.com

I will keep updating till mine gets fixed

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I don't know how much of this fixed it, but I had the problem with Battlefront 2.  Tried some random stuff and it worked...I'm on a windows machine, here's EXACTLY everything I did:

Closed Epic, Blizzard, Steam, and Origin

Right click run as administrator on Epic and open

Right click run as administrator on Origin and log in, checked \"Keep signed in\"

Go into Epic and try to install the game

It will bring up the origin login screen again, log in and check \"keep signed in\"

Take a breath and hope it works for you too.

I also checked my display settings, that didn't work earlier, but can't guarantee that didn't help either
made sure it was set to 1080 and text/app scaling was set to 100%

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Thanks, I tried that to a tee, but I get the same error sadly

Edit: I tried switching to my other email address and got that one verified and I still get that error. I am almost tempted to create another origin account and trying that one out to see if it works. I only have apex on origin, no other game

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The error says something about pc machine id missing, so I thought maybe it's something to do with origin or epic not being able to access system information or something...maybe not having the right permission to get it or whatever, I don't know.  There may be a firewall or antivirus that's blocking origin or epic from accessing something?  That's what led me to my solution.  You could try making sure that epic and origin have every permission you can give them in firewall/antivirus/security.  I'm not a professional with solving computer issues, but I know enough to get myself out of (or sometimes into) small problems like this.  Or, it could be like the other guy said, they're having problems and my solution was coincidental.  I don't really buy that (in that it sounds like a stock response to buy some time/redirect/ignore), but it's possible.

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@Nick10213Good idea, I set there permissions in the firewall to access everything. Restarted and started both as administrators but still get the same error. Pretty annoying this error.

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Update for everyone, I tried making another account and I get the same error. Frustrating

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Hey all,

I had the same issue that you are all experiencing. The fix I found was very simple. I opened origin before selecting install from the epic launcher. Then, I logged into my account on the popup to link epic and origin accounts. I clicked remember me, but I'm not sure if that matters. It worked first time. The only other factor that could have played a role is that origin already recognized that I had battlefront 2 through steam (I refunded because I couldn't find a match, but I guess the playerbase is alive because of this) Hope this helps.

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I've tried with the standalone Origin client already launched before and it still didn't work.  Also tried variations on clicking remember-me etc.  I connected Origin to my Steam via Apex Legends and that didn't do anything either.

So I am not sure what black magic makes it work.  As I still can't play the EA game I bought from Epic weeks ago now :-(

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-01-19T07:20:49.793-08:00","lastPublishTime":"2021-01-19T07:20:49.793-08:00","metrics":{"__typename":"MessageMetrics","views":1922},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:origin-for-mac-en/message:10269190/message:10269228","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10269229":{"__typename":"ModerationData","id":"moderation_data:10269229","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10269229":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4625206"},"id":"message:10269229","revisionNum":1,"uid":10269229,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10269227"},"conversation":{"__ref":"Conversation:conversation:10269190"},"subject":"Re: Origin error when trying to connect Origin + Epic accounts","moderationData":{"__ref":"ModerationData:moderation_data:10269229"},"body":"@bojinkels Unfortunately this didn't work for me either.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"56","kudosSumWeight":0,"postTime":"2021-01-19T10:37:59.078-08:00","lastPublishTime":"2021-01-19T10:37:59.078-08:00","metrics":{"__typename":"MessageMetrics","views":1910},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:origin-for-mac-en/message:10269190/message:10269229","repliesCount":59,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10269230":{"__typename":"ModerationData","id":"moderation_data:10269230","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10269230":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:907349"},"id":"message:10269230","revisionNum":1,"uid":10269230,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10269229"},"conversation":{"__ref":"Conversation:conversation:10269190"},"subject":"Re: Origin error when trying to connect Origin + Epic accounts","moderationData":{"__ref":"ModerationData:moderation_data:10269230"},"body":"

Is no one from EA going to say here this is at least being looked at?  This is quite sad now.

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From https://answers.ea.com/t5/help/faqpage \"it's a global community focused on players helping players.\".

I don't think EA staff watch this forum. Just now I'm reporting error from origin and got report ID number.

Has anyone does this before and got any response from EA?

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Seeing it's PC machine ID, I tried on my old machine that I originally created the account on to see if that works, doesn't work.

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I posted it as a bug here with no EA response still:

https://answers.ea.com/t5/Bug-Reports/Cannot-install-Starwars-Squadrons-on-the-PC/m-p/9947147#M7445

I did that because the EA support over chat seemed to say it was a better way to get to the attention of the actual developer of side things.

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any news? tech support is still not responding = (it looks like we just have to up this topic and wait for attention to it

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I am still getting the error, I will contact them again today and update when I get more info

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I called them and tried some things that were mentioned here before, still did not work. Tried uninstalling, reinstalling origin and nothing. Created a new windows admin account and tried installing there, nothing. They couldn't fix it and asked to create a bug report so there developers can work on fixing it. I will be filling that out but so far, no fix.

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This is really bad customer support.  Still nothing.  The Epic launcher updated recently but still the same problem :-(

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"131","kudosSumWeight":0,"postTime":"2021-02-01T08:20:31.608-08:00","lastPublishTime":"2021-02-01T08:20:31.608-08:00","metrics":{"__typename":"MessageMetrics","views":1621},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:origin-for-mac-en/message:10269190/message:10269237","repliesCount":51,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10269238":{"__typename":"ModerationData","id":"moderation_data:10269238","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10269238":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4625206"},"id":"message:10269238","revisionNum":1,"uid":10269238,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10269237"},"conversation":{"__ref":"Conversation:conversation:10269190"},"subject":"Re: Origin error when trying to connect Origin + Epic accounts","moderationData":{"__ref":"ModerationData:moderation_data:10269238"},"body":"@wbkxk Annoying how this place seems to be the only place on the internet with info about this frustrating error.

I just want to play Battlefront but Origin is making an absolutely atrocious first impression as a competitor to Steam or Epic.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-02-03T02:38:36.709-08:00","lastPublishTime":"2021-02-03T02:38:36.709-08:00","metrics":{"__typename":"MessageMetrics","views":1604},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:origin-for-mac-en/message:10269190/message:10269238","repliesCount":50,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10269239":{"__typename":"ModerationData","id":"moderation_data:10269239","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10269239":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4410755"},"id":"message:10269239","revisionNum":1,"uid":10269239,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10269238"},"conversation":{"__ref":"Conversation:conversation:10269190"},"subject":"Re: Origin error when trying to connect Origin + Epic accounts","moderationData":{"__ref":"ModerationData:moderation_data:10269239"},"body":"

it's awful, a lot of time has passed, but it looks like the real tech support doesn't even know about our problem, all the answers I received look like just typical instructions

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I don't think this is getting through to the actual developers either.  We are stuck in mindless flow charted tech support hell.  It's giving a very well defined error that from the engineering perspective should be easy to track down, and to work with those affected to add additional logging code to isolate the error down further if need be.

I also think Epic is being awful about this.  It wouldn't surprise me if both Epic and EA would blame the errors on each other also.

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Seriously.  Last game I am ever buying off Epic.  If it's not fixed soon I am refunding.

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I have already tried it, I was told that due to the fact that 14 days have passed since the purchase, it is no longer possible to return the money. it all looks like a joke.

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They either have to fix it, refund it, or EA can give us the game directly on Origin to apologise.  No other excuse is acceptable!!!

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 might have a fix for this, i just ran into the same issue, error code 102115. if you open origin first, and sign in through the launcher first. the problem might be that your account isnt fully created, in my case ive only used origin once and never played a game off it before. dont launch origin through the game your trying to play.

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Thanks, but I have a preexisting account on Origin with plenty of games that play fine.  It's only purchasing an EA game on Epic years later I have this problem.  Starting and signing into the Origin launcher before starting the Epic launcher or combinations of that do not fix the problem unfortunately.

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