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MigMedic1's avatar
MigMedic1
4 years ago
Solved

Madden 22 series x upgrade

My son got this game for Xmas. Says series x on the box but isn't a series x/s game. It's an xbox 1 game. Doesn't upgrade on install. Reading online that you only get the upgrade if it's pre-ordered. Like my sister would know that. EA gets more sucky every year.

technical issues
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @MigMedic1 Thank you for the update, Looking at the case, the edition that was purchased was the Gen 4 (Xbox one) version. On the case, it shows Xbox One / Xbox Series X, This is because Microsoft allows the Gen 4 and Gen 5 versions to run on the newer Gen 5 hardware. 

    The difference in the Gen 4 and Gen 5 versions, is that the Gen 5 case will only show Xbox Series X:

    If you were wanting to have the copy that came with both Gen 4 and Gen 5 you would want to look at either the MVP or Dynasty editions of the game. Since this was a physical purchase I would recommend going back to the retailer it was purchased from to see if they would be able to exchange the game out. 

    Cheers!

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My son got this game for Xmas. Says series x on the box but isn't a series x/s game. It's an xbox 1 game. Doesn't upgrade on install. Reading online that you only get the upgrade if it's pre-ordered. Like my sister would know that. EA gets more sucky every year.

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My son got this game for Xmas. Says series x on the box but isn't a series x/s game. It's an xbox 1 game. Doesn't upgrade on install. Reading online that you only get the upgrade if it's pre-ordered. Like my sister would know that. EA gets more sucky every year.

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Madden 22 series x upgrade","moderationData":{"__ref":"ModerationData:moderation_data:10211157"},"body":"@MigMedic1 To confirm which edition of Madden 22 was purchased? Would it be possible to get a screenshot of the case?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"118","kudosSumWeight":0,"postTime":"2021-12-26T10:07:29.584-08:00","lastPublishTime":"2021-12-26T10:07:29.584-08:00","metrics":{"__typename":"MessageMetrics","views":489},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10211158":{"__typename":"ModerationData","id":"moderation_data:10211158","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10211158":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1657904"},"id":"message:10211158","entityType":"FORUM_REPLY","eventPath":"category:archive-2025/category:archive/community:tghpe58374board:origin-for-mac-en/message:10211156/message:10211158","revisionNum":1,"uid":10211158,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10211157"},"conversation":{"__ref":"Conversation:conversation:10211156"},"subject":"Re: Madden 22 series x upgrade","moderationData":{"__ref":"ModerationData:moderation_data:10211158"},"body":"

Sure. I had to compress the photo since your site wouldn't accept full resolution.

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Hi @MigMedic1 Thank you for the update, Looking at the case, the edition that was purchased was the Gen 4 (Xbox one) version. On the case, it shows Xbox One / Xbox Series X, This is because Microsoft allows the Gen 4 and Gen 5 versions to run on the newer Gen 5 hardware. 

\n\n

The difference in the Gen 4 and Gen 5 versions, is that the Gen 5 case will only show Xbox Series X:

\n\n\n

If you were wanting to have the copy that came with both Gen 4 and Gen 5 you would want to look at either the MVP or Dynasty editions of the game. Since this was a physical purchase I would recommend going back to the retailer it was purchased from to see if they would be able to exchange the game out. 

\n\n

Cheers!

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