Re: How to cancel a Pre-order?

Thanks, but I've already been to that page. Its really stupid though because it says you can cancel a pre-order, but it doesnt actually tell you how! thats what I find really frustrating! thanks though for the suggestion! 🙂 

How do I cancel my order?
Purchases that are considered preorders can be cancelled. An order for an item that is in stock or ready to ship cannot be cancelled after it is placed.
If you have placed an order for an item you no longer wish to receive and have already been sent a tracking number, please refuse shipment of the package so it will be returned to our warehouse to be processed as a return.
If you need to cancel your order, Contact Us( http://help.ea.com/contact-us ). You will need an active EA Member account. In order to expedite your request, be sure to include the following important information.
Platform & Game
Full Name
Order Number
Date Ordered
Game Ordered
Phone Number
If you are unable to provide all of the above information, please include a brief explanation so we may better assist you.
Please remember to include your order number for faster service. In some cases, we are unable to cancel an order, as orders are processed immediately upon completion.

I found it under the the normal return and cancellation info not the EU one my bad I thought I had seen in the EU one before. I knew I had seen it somewhere. 😕mileyhappy:

Having pre ordered mass effect andromeda i cant now cancel it

Same here. Been trying for a few days now and just received the email that they charged my account for the game.  Really hope I don't get fined because these idiots don't have there stuff working.

I'm not sure if any of the people in this thread are talking about ordering the PC version of MEA but here's how to cancel the MEA preorder for PC:

Check the status of your refund in your Order History on the order summary page.

1.     Log in to origin.com

2.     Select My Account and then Order History.

If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact us so we can help you out.

I went to "Order History," then adjusted the setting to orders I'd placed in the last 6 months. MEA's order came up so I clicked the "+" sign next to it and then clicked "Cancel Order."

That was all I needed to cancel. I'm not sure what the procedure is for canceling a preorder on a console but it can't be that much different.

Try this if you you need extra help:

 Request a refund right here on EA Help. You’ll be able to see if your games are eligible for the Great Game Guarantee. If you have games that qualify for a refund, you can complete and submit the refund request form.

Hope this helps someone!

P.S. VIONOVA, if this helps you, please mark my post as the answer so the question will be closed. Thanks!

i did that but i didnt have a cancel order option

Has the game you ordered already released? If so, then it's too late to cancel. If not, I don't know why you wouldn't have the cancel option on the list of items/games you've ordered. 

It's probably going to take a call to EA to solve your issue and I'm sorry for that. I'm not an EA employee, just a nice grandma who games and had an answer. I apologize that I can't help you.

Same here. I pre-ordered ME:A on 02/22 and now I see no option to cancel it in my Order History, it's marked Completed and that's it.

I just realized today I could effectively buy the game slightly cheaper and get it a week earlier (well, 10 hours of it, that is) if I could 1: cancel that pre-order, 2: buy the Access monthly subscription for March, 3: buy the game again with the 10% Access discount (which roughly cancels out the Access fee of the month [or more, depending if the discount applies to the net or net+VAT total price).

This was the very first pre-order I ever placed for a game and I guess it will be the very last one because I got zero benefit of paying early but I did get locked out of potential benefits later on the road (still pre-launch!). Almost outrageous but I am the fool here, so...

Couldnt get the chat to work, but I was able to cancel my preorder for Andromeda through the telephone contact. Advisor was very helpful.

There ain't any option to "cancel" anything... Please check the attachment.

I want cancel my fifa 22 pre order too because of server is too bad and not useful in canada so I don't want play anymore this game