Cannot lauch The Sims 4

[PhaiTB]

I just downloading The Sims4 and I cannot open the game (error show as attachment). this were happened after I get the PC fixed, Thanks in advanced!!

[EA_Darko]

Hey @PhaiTB can you try installing the most up to date version of VC++ to see if it helps.

You can find the latest version on the Microsoft website: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

You need to install both of the following:

• vcredist_x86_vs2015 (for 32bit Windows version)
• vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

Darko

[PhaiTB]

Thank You very much for the suggestion. I've done all of the step as you told but it appears that nothing have change and the error still remain.

[EA_Darko]

Hey @PhaiTB can you try a clean install of both files and then try again as the error message does relate to it.

Darko

[PhaiTB]

I'm trying a lot solutions lately, and it still cannot launch the game.But I can laucnh the 32 bit legacy edition. I have no idea what's going on about the installation lol. Thanks for your support.