Forum Discussion

NienOClock

7 years ago

Solved

Can't Buy Founders Pack [Apex Legends]

I'm trying to buy the founders pack, but when I try to buy it it throws me a "Sign in is currently unavailable"

It happens when I try to hit the log in button on the page as well.

I see season 1 adverts on the page so I know the page is up to date. Any idea why this could be happening?

technical issues

EA_Darko
6 years ago
If you are on the Xbox and seeing issues with purchases @MuntedHitman then the best thing to do is take a look at Microsoft's help articles: https://support.xbox.com/en-US/browse/billing

If the issue continues you will need to speak with Xbox support.

Darko

3 Replies

EA_Darko
Community Manager
7 years ago
Sorry to hear that you are having issues @NienOClock.

Can I ask are you still having an issue with the error message or is it working for you now?

Darko
MuntedHitman
6 years ago
I can't purchase it either, I keep getting a "something happened on our end. Waiting a bit might help." Message in the Xbox store. Yet I was able to purchase something unrelated to Apex Legends....
EA_Darko
Community Manager
6 years ago
If you are on the Xbox and seeing issues with purchases @MuntedHitman then the best thing to do is take a look at Microsoft's help articles: https://support.xbox.com/en-US/browse/billing

If the issue continues you will need to speak with Xbox support.

Darko

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I'm trying to buy the founders pack, but when I try to buy it it throws me a \"Sign in is currently unavailable\"

It happens when I try to hit the log in button on the page as well.

I see season 1 adverts on the page so I know the page is up to date. Any idea why this could be happening?

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I'm trying to buy the founders pack, but when I try to buy it it throws me a \"Sign in is currently unavailable\"

It happens when I try to hit the log in button on the page as well.

I see season 1 adverts on the page so I know the page is up to date. Any idea why this could be happening?

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I see season 1 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To activate your game on this","conversation":{"__ref":"Conversation:conversation:10035550"},"id":"message:10035550","revisionNum":1,"uid":10035550,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-en"},"author":{"__typename":"User","uid":2575301,"login":"DarthPandaaa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"}},"metrics":{"__typename":"MessageMetrics","views":64412},"postTime":"2019-01-10T19:02:53.139-08:00","lastPublishTime":"2019-01-10T19:02:53.139-08:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12122307":{"__typename":"Conversation","id":"conversation:12122307","topic":{"__typename":"ForumTopicMessage","uid":12122307},"lastPostingActivityTime":"2025-04-26T05:51:41.644-07:00","solved":false},"ForumTopicMessage:message:12122307":{"__typename":"ForumTopicMessage","subject":"FIX FIGHT NIGHT CHAMPION - SERVERS DOWN - Day 4","conversation":{"__ref":"Conversation:conversation:12122307"},"id":"message:12122307","revisionNum":1,"uid":12122307,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-en"},"author":{"__typename":"User","uid":5504595,"login":"ShizDisturber","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/36237982/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":89},"postTime":"2025-04-22T14:46:27.047-07:00","lastPublishTime":"2025-04-22T14:46:27.047-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"User:user:44":{"__typename":"User","id":"user:44","uid":44,"login":"EA_Darko","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-03T03:16:13.367-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS00NC1rTXFXREU?image-coordinates=389%2C0%2C1372%2C983"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:44"},"ModerationData:moderation_data:10058103":{"__typename":"ModerationData","id":"moderation_data:10058103","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10058103":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:44"},"id":"message:10058103","revisionNum":1,"uid":10058103,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumTopicMessage:message:10058102"},"conversation":{"__ref":"Conversation:conversation:10058102"},"subject":"Re: Can't Buy Founders Pack [Apex Legends]","moderationData":{"__ref":"ModerationData:moderation_data:10058103"},"body":"

Sorry to hear that you are having issues @NienOClock.

Can I ask are you still having an issue with the error message or is it working for you now?

Darko

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I can't purchase it either, I keep getting a \"something happened on our end. Waiting a bit might help.\" Message in the Xbox store. Yet I was able to purchase something unrelated to Apex Legends....

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If you are on the Xbox and seeing issues with purchases @MuntedHitman then the best thing to do is take a look at Microsoft's help articles: https://support.xbox.com/en-US/browse/billing

\n\n

If the issue continues you will need to speak with Xbox support.

Darko

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