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Anonymous

8 years ago

inloggen lukt niet

Hallo,

ik heb net een nieuwe code voor mass effect maar door een nieuwe installatie van windows moet ik opnieuw inloggen met en extra code van app authenticator. alleen ik heb een nieuwe telefoon dus ik heb de mogelijkheid niet om een nieuwe code te genereren, ik heb ook geen back up codes. ik heb al contact opgenomen via twitter maar krijg geen reactie. wat kan ik nu het beste doen?

Met vriendelijke groet. Blackramm

technische problemen

About Origin Mac

Bespreek Origin voor Mac en je favoriete games, en ontmoet andere spelers in de Origin Mac-community om mee te spelen.2,499 PostsLatest Activity: 29 days ago

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Hallo,

Met vriendelijke groet. Blackramm

","body@stringLength":"462","rawBody":"

Hallo,

Met vriendelijke groet. Blackramm

","kudosSumWeight":0,"postTime":"2017-09-10T05:10:22.475-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:technische problemen","text":"technische 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authenticator. alleen ik heb een nieuwe telefo...","descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOToxfGludCw5ODgyMTEyLDk4ODIxMTI","node":{"__ref":"ForumReplyMessage:message:9882112"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:9882111":{"__typename":"Conversation","id":"conversation:9882111","solved":false,"topic":{"__ref":"ForumTopicMessage:message:9882111"},"lastPostingActivityTime":"2017-09-10T05:41:51.858-07:00","lastPostTime":"2017-09-10T05:41:51.858-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:9882111":{"__typename":"ModerationData","id":"moderation_data:9882111","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:9882111_1":{"__typename":"Revision","id":"revision:9882111_1","lastEditTime":"2017-09-10T05:10:22.475-07:00"},"CachedAsset:theme:customTheme1-1748551213445":{"__typename":"CachedAsset","id":"theme:customTheme1-1748551213445","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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inloggen lukt niet","moderationData":{"__ref":"ModerationData:moderation_data:9882112"},"body":"

Hey @BlackRamm16

De 2 stap verificatie is niet iets wat je zelf uit kunt zetten behalve als je nog je back-up codes hebt. In dat geval kun je deze gebruiken om in te loggen en een ander nummer in te stellen. Mocht je deze niet meer hebben raad ik je aan om een terugbelverzoek in te dienen met een advisor.

Ik heb hetzelfde probleem gehad en het is erg makkelijk op te lossen.

1. Ga naar https://help.ea.com/nl/

2. Log in
3. Kies 'neem contact met ons op'
4. Kies Origin -> PC -> Mijn account beheren -> Kan niet aanmelden
5. Kies terugbelverzoek

Ze zullen je in no time helpen 🙂

P.s. ze zijn alleen open op weekdagen.

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