why does Fifa 2020 show old email address fom previouse ps4 owner

[PJIronman66]

When downloading FIFA 2020 on my  EA account it has email address of previous owner of PS4 and stops me from using online features of game, could 

anyone tell me how to change it to my own email  address.

[EA_Darko]

Hey @PJIronman66 have you removed the previous owners Gamertag from your system?

I would recommend doing this and if the issue remains then I would suggest factory resetting your console to remove all content.

Darko