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why are the download speeds extremely slow on origin?

by snipeshot9111
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Original Post

Accepted Solution

why are the download speeds extremely slow on origin?

[ Edited ]
★★★★ Novice

So why are origin download speeds bad all the time? I have a 100mbps connection, there is no excuse foe this trash. Steam can download a 50gb game in like 5 min, but a 23gb game on origin is taking 5 hours??? And I know the servers are not flooded as nobody really uses origin, and its like this all the time. All ports are open for origin, open on all firewalls, and running as administrator.

Message 1 of 172 (88,779 Views)

Accepted Solution

Re: why are the download speeds extremely slow on origin?

Community Manager

If you are seeing slower speeds when downloading then this points to an issue most likely with your network or how your ISP is routing your data. I tested this at home a couple weeks back when someone else posts about the speeds being throttled and was hitting download speeds well in excess of 30MBS. If you are still seeing slow downloads then this you can try the following steps:

 

You can also try using Safe Mode Downloading via Origin which is under Application Settings, Advanced

View in thread

Message 16 of 172 (87,887 Views)

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Re: why are the download speeds extremely slow on origin?

★★ Apprentice

You're not going to like what I tell you, but Origin/EA servers actually throttle speeds. Why I don't know, and EA's aware of it but they keep sidestepping the question when it's asked and they will try to blame everything under the sun for the issue. This issue has been going on for over 4-5+ years at the very least, so don't expect this to get fixed anytime soon.

 

I speak from experience

Message 2 of 172 (88,751 Views)

Re: why are the download speeds extremely slow on origin?

★★★★ Novice

thank you, I expected as much from this toxic company.

Message 3 of 172 (88,733 Views)

Re: why are the download speeds extremely slow on origin?

★★ Apprentice

I'm not trying to be toxic, I'm being serious. I've been trying to deal with their problems for yeas and I'm exhausted.

 

Some people really don't like hearing the real reason, so i meant it as a disclaimer.

Message 4 of 172 (88,729 Views)

Re: why are the download speeds extremely slow on origin?

EA Origin Team

@TidalWavesLion @snipeshot9111

swbfdownload.PNG

As you can see Origin download speeds are currently fine. I have just tested it and taken the above screenshot. It's also worth noting that no other users are currently reporting download speed issues.

 

I'd recommend going trying the following if you have already set up your ports correctly and made an exception for Origin in your Antivirus / Firewall software:

 

  1. Pause and resume the download
  2. Do a Clean Boot and restart your router
  3. You can also try turning on safe mode downloading in the Origin Diagnostic settings and see if it helps. 

If you continue to see poor download speeds then you should get in contact with your ISP to help you get to the source of the problem.

I can assure you that the issue does not lie with the Origin clients download capabilities. 

-Aido

Message 5 of 172 (88,713 Views)

Re: why are the download speeds extremely slow on origin?

★★★★ Novice

Lol not you buddy, EA is toxic. I was thanking you for confirming.

Message 6 of 172 (88,699 Views)

Re: why are the download speeds extremely slow on origin?

[ Edited ]
★★★★ Novice

@EA_Aidan

that's odd as I have  Uplay, steam, GOG, and Battlenet running one at a time to see what i'm getting there, and its about 8-10mbps and I have a 100mbps connection. Origin is the only one under performing by 600%-900% which is a huge slap in the face to me as a customer. I have origin on all 3 of my firewalls exception list, ports are all forwarded, I did a full network reset in windows, and I have reset my router and modem. I also happen to have a network engineer from apple sitting next to me to analyze this situation, It's clearly not a problem on my part. 5 hours to download a 23gb file is extremely frustrating, especially when its a timed beta. 

Message 7 of 172 (88,685 Views)

Re: why are the download speeds extremely slow on origin?

[ Edited ]
★★ Apprentice

@snipeshot9111   No problem. Over the internet sometimes it's hard to tell someone's tone. It's all good.

 

@EA_AidanWere those numbers taken from EA at the work place or was that doctored? If you look at this thread, this one, or maybe this one.... wait what about this SEARCH? There's at LEAST 4+ instances of people complaining about the speeds and that's just on the EA forums! Maybe this Reddit post and other website posts will prove to you that the problem's more widespread that you guys at EA would lead people to believe. There's 10 examples but maybe you want more? Link Link Link. Link 

 

Also it's funny that you mention my ISP, as they stated that they've gotten a few calls about the same issue and after they checked, my ISP ALSO suggested that it was your servers. You're proving my point about you guys playing the blame game. Again when I'm NOT using Origin I can get above 20 MB/s. Usually i'm in the 60-80 MB/s range MINIMUM on Steam and Firefox as I've seen Blizzard's Battle.net client  hit 100 MB/s no problem (As Battle.net caps pre-loaded patches at 100 MB/s but their regular patch scheduleoften exceedes 100 MB/s). 

 

IT student here and even i can tell that SOMETHING is going on with your download speeds EA. If we really want, I can start taking screenshots and I can install wireshark and other IT programs I've used in class to help prove some things Standard smile

Message 8 of 172 (88,680 Views)

Re: why are the download speeds extremely slow on origin?

[ Edited ]

I am fairly certain origin cdn are actually akamai servers so when you refer to the issue "is your servers" we are talking akamai servers, these will be GEODNS based so changing DNS servers can have an impact.

 

sometimes why if someone is using googles dns, the ISP dns can perform better as it is pointing to a much closer cdn, this is just an example not applicable in all cases (like for me below).

 

some example urls to do a nslookup with, all are akamai servers for me

 

static.cdn.ea.com

akamai.cdn.ea.com

origin-a.akamaihd.net

Try something like the below command and see if you can see the download connection for origin when downloading to see where it is going

 

Netstat -n -p tcp -b | more

 

Example in spoiler my ISP DNS and googles are different locations

 

 

Spoiler

C:\WINDOWS\system32>nslookup static.cdn.ea.com
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: a1560.g.akamai.net
Addresses: 23.192.239.111
23.192.239.95
Aliases: static.cdn.ea.com
static.ea.com.edgesuite.net

 

C:\WINDOWS\system32>nslookup static.cdn.ea.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: a1560.g.akamai.net
Addresses: 184.84.165.131
184.84.165.138
Aliases: static.cdn.ea.com
static.ea.com.edgesuite.net

 

 

 in actual fact using googles dns is better for me in this instance see the tracert in spoiler below to both the IP address resolved for my ISP DNS and Googles DNS above, i expect the google one to perform better as it only has 5 hops between me and them and is local, the ISP one is routing across states and network borders

(bad ISP dns server why arent you pointing me to the one in my state like google dns does.....)

 

 

Spoiler

C:\WINDOWS\system32>tracert 23.192.239.111

Tracing route to a23-192-239-111.deploy.static.akamaitechnologies.com [23.192.239.111]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms router.asus.com [192.168.1.1]
2 5 ms 5 ms 4 ms ip-103-85-38-4.syd.xi.com.au [103.85.38.4]
3 16 ms 4 ms 4 ms ip-103-85-38-1.syd.xi.com.au [103.85.38.1]
4 5 ms 5 ms 4 ms Port-channel12.ken45.sydney.telstra.net [110.145.158.73]
5 6 ms 8 ms 6 ms bundle-ether7-100.ken-core10.sydney.telstra.net [203.50.20.1]
6 18 ms 19 ms 17 ms bundle-ether12.win-core10.melbourne.telstra.net [203.50.11.123]
7 20 ms 16 ms 16 ms bundle-ether1.win-edge901.melbourne.telstra.net [203.50.11.106]
8 17 ms 17 ms 17 ms bundle-ether2.lon-edge901.melbourne.telstra.net [203.50.11.115]
9 19 ms 19 ms 20 ms opt1242246.lnk.telstra.net [139.130.105.2]
10 * * * Request timed out.
11 21 ms 20 ms 19 ms 59.154.142.166
12 41 ms 37 ms 33 ms 220.101.41.26
13 20 ms 19 ms 19 ms a23-192-239-111.deploy.static.akamaitechnologies.com [23.192.239.111]

Trace complete.

C:\WINDOWS\system32>tracert 184.84.165.131

Tracing route to a184-84-165-131.deploy.static.akamaitechnologies.com [184.84.165.131]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms router.asus.com [192.168.1.1]
2 5 ms 4 ms 5 ms ip-103-85-38-4.syd.xi.com.au [103.85.38.4]
3 6 ms 5 ms 5 ms ip-103-85-38-1.syd.xi.com.au [103.85.38.1]
4 17 ms 22 ms 24 ms 20940.syd.equinix.com [45.127.172.102]
5 6 ms 5 ms 4 ms a184-84-165-131.deploy.static.akamaitechnologies.com [184.84.165.131]

Trace complete.

 

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Message 9 of 172 (88,643 Views)

Re: why are the download speeds extremely slow on origin?

★★★★ Newbie
DNS was my problem. After change from Google to ISP, speeds are OK. Not great, but OK.
Message 10 of 172 (88,234 Views)