Re: why are the download speeds extremely slow on origin?

by EA_Darko
Reply

Original Post

Highlighted

Re: why are the download speeds extremely slow on origin?

Community Manager

If you are seeing slower speeds when downloading then this points to an issue most likely with your network or how your ISP is routing your data. I tested this at home a couple weeks back when someone else posts about the speeds being throttled and was hitting download speeds well in excess of 30MBS. If you are still seeing slow downloads then this you can try the following steps:

 

You can also try using Safe Mode Downloading via Origin which is under Application Settings, Advanced

Darko.png
Message 21 of 328 (443,473 Views)

Re: why are the download speeds extremely slow on origin?

[ Edited ]
★★ Guide

Hi!

 

Please Read the previous posts.Clearly you haven't read some of the posts, otherwise you'd know some of these steps have been taken.

 

Here's some highlights

 

Post #1:  "I have a 100mbps connection, there is no excuse foe this trash. Steam can download a 50gb game in like 5 min, but a 23gb game on origin is taking 5 hours??? And I know the servers are not flooded as nobody really uses origin, and its like this all the time. All ports are open for origin, open on all firewalls, and running as administrator."

 

Post #7:" that's odd as I have  Uplay, steam, GOG, and Battlenet running one at a time to see what i'm getting there, and its about 8-10mbps and I have a 100mbps connection. Origin is the only one under performing by 600%-900% which is a huge slap in the face to me as a customer. I have origin on all 3 of my firewalls exception list, ports are all forwarded, I did a full network reset in windows, and I have reset my router and modem. I also happen to have a network engineer from apple sitting next to me to analyze this situation, It's clearly not a problem on my part."

 

Post #8: "Also it's funny that you mention my ISP, as they stated that they've gotten a few calls about the same issue and after they checked, my ISP ALSO suggested that it was your servers. You're proving my point about you guys playing the blame game."

 

Post #11:"I did all these on my laptop.

 

the Netstat -n -p tcp -b | more command returns with a long list of IPs with a state of Time_wait.

 

I did the same thing as you and here's what I got, with the IPs censored. 

 

Spoiler
C:\Windows\system32>nslookup static.cdn.ea.com
Server:  [Censored]
Address: [Censored]

Non-authoritative answer:
Name:    a1560.g.akamai.net
Addresses:  [Censored]
          [Censored]
Aliases:  static.cdn.ea.com
          static.ea.com.edgesuite.net


C:\Windows\system32>nslookup static.cdn.ea.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    a1560.g.akamai.net
Addresses: [Censored]
          [Censored]
Aliases:  static.cdn.ea.com
          static.ea.com.edgesuite.net


C:\Windows\system32>tracert 23.192.239.111

Tracing route to a23-192-239-111.deploy.static.akamaitechnologies.com [23.192.239.111]
over a maximum of 30 hops:

  1    15 ms     2 ms     1 ms  [Censored]
  2    12 ms    14 ms    23 ms  [Censored]
  3    86 ms     *       14 ms  [Censoring my ISP IP]
  4    33 ms    19 ms    33 ms  [Censoring my ISP's IP]
  5    45 ms    38 ms    20 ms  [Censoring my ISP's IP]
  6    37 ms    38 ms    37 ms  xe-4-0-3.cr0-mtl1.ip4.gtt.net [77.67.70.77]
  7    94 ms    91 ms    92 ms  et-0-0-67.cr4-lax2.ip4.gtt.net [89.149.140.77]
  8   102 ms   103 ms   102 ms  singapore-telecommunications-gw.ip4.gtt.net [199.229.229.222]
  9   138 ms   102 ms   102 ms  203.208.172.213
 10   273 ms   255 ms   258 ms  203.208.174.50
 11   279 ms   279 ms   279 ms  59.154.18.32
 12   384 ms   280 ms   291 ms  220.101.41.26
 13   277 ms   280 ms   289 ms  a23-192-239-111.deploy.static.akamaitechnologies.com [23.192.239.111]

Trace complete.

The first thing that gets me is that it goes to Singapore, and the MS seems about right.

 

 

Spoiler
C:\Windows\system32>tracert 184.84.165.131

Tracing route to a184-84-165-131.deploy.static.akamaitechnologies.com [184.84.165.131]
over a maximum of 30 hops:

  1    39 ms    55 ms     1 ms [Censored]
  2     9 ms    33 ms     9 ms  [Censored]
  3    10 ms     9 ms    10 ms  [Censoring my ISP's IP]
  4    22 ms    33 ms    36 ms  [Censoring my ISP's IP]
  5    18 ms    17 ms    16 ms  [Censoring my ISP's IP]
  6    17 ms    16 ms    17 ms [Censoring my ISP's IP]
  7    37 ms    38 ms    48 ms  core1.nyc4.he.net [198.32.118.57]
  8    98 ms    98 ms   116 ms  100ge8-1.core1.sjc2.he.net [184.105.81.213]
  9    99 ms    97 ms    98 ms  100ge13-2.core1.sjc1.he.net [184.105.65.113]
 10    98 ms    98 ms   104 ms  vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
 11   261 ms   280 ms   260 ms  bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
 12   260 ms   266 ms   267 ms  BE-201.cor02.syd04.nsw.VOCUS.net.au [49.255.255.13]
 13   257 ms   255 ms   261 ms  bundle-101.bdr05.syd03.nsw.vocus.net.au [114.31.192.59]
 14   516 ms   300 ms   281 ms  asn20940.cust.bdr04.syd03.nsw.vocus.net.au [175.45.124.226]
 15   356 ms   288 ms   272 ms  a184-84-165-131.deploy.static.akamaitechnologies.com [184.84.165.131]

Trace complete.

 

 

it seems to me that some of the servers or hops are across the ocean in SEA or Elsewhere, seeing as though you're in Australia and I'm in Canada, my understanding is the less hops the quicker, and it may help if you're closer. Still doesn't help the speed issue. I'm even using Developer mode and i'm STILL seeing speeds of less than 5MB/s. Steam easily gets about 15MB/s. Face it guys, you're throttling speeds and lying about it. Hope you get the worst company in America award again.

 

Player first my foot!"

 

Post #14: "Tried disabling steam and other background programs over the last 5+ years and nothing worked. I have a 19-21 MB/s connection. Origin RARELY gets 4MB/s. Trust me, I've tried practically everything."

I'm using a wired connection

Origin is allowed through my antivirusn and Windows firewalls

Safemode does nothing

it's already been stated that all background programs were disabled and I've been attempting this  for 5+ years. Meanwhile your issue has been persisting for 10ish years.

 

I'm subscribed to at least 2 or 3 other threads just like this and all other members confirm it's not working. Occasionally someone claims it works, but clearly it's not been working yet!

Message 22 of 328 (31,182 Views)

Re: why are the download speeds extremely slow on origin?

★★★ Newbie

Just stop buying from them .

Message 23 of 328 (30,861 Views)

Re: Slow Download

★★ Novice

@Matt05159@34T3R


Can you both try the following steps please@

 

  • Disable all background programs on your system (including Steam). You can also do this with a clean boot
  • Temporarily disconnect all other devices that you don't need from your network
  • Use a wired connection
  • Make sure Origin is accepted in your anti-virus and firewall
  • You can also try using Safe Mode Downloading via Origin which is under Application Settings, Advanced

Didn't help at all! My PC is in perfect condition and the problem is only from Origin

Message 24 of 328 (25,572 Views)

Re: Slow Download

★★★★★ Novice

Same problem here. My speed tests are regularly 60-70mbps. If you search around this is a well documented issue with Origin and the suggestions they have posted in this thread are the exact same copy & paste responses they always use. Rarely do any of their suggestions work. I am trying to pre-load BFV and it's crawling at 5mbps. I will have to leave my PC on all night now.

Fix this problem Origin for god sakes. You have known about it for sometime and refuse to address it.

Message 25 of 328 (25,558 Views)

Re: Slow Download

[ Edited ]
Community Manager

@Tasteful-Chaos@Camperfield_X@ If you are seeing slow download speeds then this would point to an issue with your system or network. If you have not ensured that your network is set correctly then you may see issues with speeds, I downloaded Battlefield 4 earlier this week and was hitting over 25 MB for the full download. Please try the steps above to see if they help

 

speed.PNG

 

 

Darko

Darko.png
Message 26 of 328 (25,538 Views)
0

Re: why are the download speeds extremely slow on origin?

[ Edited ]
★★★★ Novice

It's Origin. I have google fiber. 1000 mb/s. I get 200+ mb/s down from Blizzard app, 100-200 from Steam. 100-200 from World of Tanks, in Russia... and Origin gets 30-35mb/s. I can have Blizzard download Destiny 2 at 200mb/s running in the background, while Origin only hits 30. It's annoying.

 

Here's an idea! How about Premium subscribers aren't throttled for downloads! Bet you'd get more subs. 

Message 27 of 328 (30,754 Views)

Re: Slow Download

★ Novice

Nah man I have all sorts of issues with origin but,  as of right now this slow download issue is probably the worst. I have tried your method and I'm still stuck at 1 mb/sec. So you got any other ideas. Because I keep going to different threads with you posting this and still see people complaining its not working and id have to agree with the guys before me. We shouldn't have to go through all this just to properly download something. unless this is internet simulator 1998.

Message 28 of 328 (25,341 Views)

Re: why are the download speeds extremely slow on origin?

★★★ Newbie

At&t fiber here, 100MB/s on Battle.net and average 80-100MB/s on steam.... 258KB/s on origin. You're not convincing anyone. 

Message 29 of 328 (30,472 Views)

Re: Slow Download

Community Manager

Hey @nosliw3921, if you are seeing slow downloads then this points to an issue with your system or connection.


What steps have you tried, have you tried safe mode with networking to see if the speeds are better?

 

Darko

Darko.png
Message 30 of 328 (25,319 Views)
0