where do i find product code for games in ea play library

[gokartbandit69]

I have just subscribed to EA play for 12 months.I want to play C&C ultimate collection. I have added it to my library, when I launch Origin it is asking for a product code. If I try to access the game through Origin I click get the game but it then asks me to subscribe to EA play.

Can anyone help please.

[EA_Darko · Accepted solution]

Hey @gokartbandit69 generally if you right-click on the game tile in your My Game Library then you can find the product code in properties.

Darko 

[EA_Darko · Accepted solution]

Hey @gokartbandit69 generally if you right-click on the game tile in your My Game Library then you can find the product code in properties.

Darko 

[EA_Darko]

Hey @gokartbandit69 were you able to get this issue sorted?

Darko

[Einar511]

i purchased the game with epic games and i cant find the product code. it isnt in the history of origin and i cant find an email for it. and if i click game Properties, nothing happens.

[tykhoTuesdays]

@Einar511Same problem except bought it through Steam. I was able to play for about an hour, now when I launch from Steam, it says I need to activate the game. There is no activation code that I can find anywhere, and clicking properties after right clicking the game does nothing (no window pops up or anything, just nothing happens).

@EA_Darko 

[Langenberg06]

@tykhoTuesdays i am also having this issue with star wars squadrons as well.

[daizydan]

@tykhoTuesdays exact same problem for me! so so frustrating!

[Einar511]

so, any idea how to fix this? does anybody know?

[EA_Darko]

Hey all, if you cannot find your code and Origin is asking you to enter on then you can reach out to Steam support who should be able to share your product code with you.

Darko

[jyasia06]

@EA_Darko it is said I can find in manual and to look in the box but I don't know how to do that