what the heck is wrong with your support site?

[FaceDownPucksUp]

I am in an infinite loop of no help.

open a case...

get an email

email says to go to link

link says, here's your case... with Go Back being the only option... 

this is the email i receive.

We got your information about case xxx. We see what could be irregular activity, and we want to talk to you on the phone.
Click here to go to EA Help and start a call.
We’ll ask you to log in with your EA Account before calling. If you can’t log in to your account, get access to your case and set up a call here.

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @FaceDownPucksUp/.

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @FaceDownPucksUp/.

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

Let me know how you get on.

Darko