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what do I do if it keeps saying im not connected to internet when my console is?

by XTYVS744
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what do I do if it keeps saying im not connected to internet when my console is?

★★ Newbie

My console is connected to the network/internet, but the game says i am not. I keep clicking the connect to internet button and it still won't work. My console is connected. I don't have bad internet either. It started doing this as soon as it finished downloading the update and tried to play it. What can I do?

 

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Re: what do I do if it keeps saying im not connected to internet when my console

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@XTYVS744

 

Just power cycle your console and retry. Here are some connectivity help articles should you need them:

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

 

Thanks.

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Re: what do I do if it keeps saying im not connected to internet when my console

Community Manager

@XTYVS744

 

Just power cycle your console and retry. Here are some connectivity help articles should you need them:

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
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