unable to log into origin online account to install sims 4

[Dargy91]

Help!!

[EA_Darko]

Hey @Dargy91 can you provide a little more info as to the issue that you are seeing?

Are you seeing an error message of some kind?

The more info we have the better we can help.

Darko

[DSS989]

Hi,

Unable to log in online. I have checked internet connection it is connected but the app is not signing in.  It takes to the offline......

Now i am getting i am getting an error saying:    You must be online when loggin in for the first time.

It was working fine before and now its not.

Please provide assistance.

[EA_Darko]

Sorry to hear that you are having issues @DSS989.

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko