December 2019
Origin asked to upgrade to teen account. After trying this we had to change the logon name and now all Sims games are gone. When trying to reinstall the Sims4 game with the code it says the code has already been used. Now what to do?
December 2019
The game is tied to the account it was purchased/redeemed on. You need to login to that account to play the game.
November 2020
I am having the same problem but I know that the account the game is under is the same. What should I do?