[ref. #FAILED_CHECKOUT]

[EA_Jason]

Hi everyone,

I just tested this on my personal account and I got the exact same error message. I passed it on to the Origin team and they encountered the same issue. 

We'll do some investigating to see why this is happening, thank you for letting us know <3

[behindmelol]

Ok thank you

[behindmelol]

please make haste, I've wasted my weekend, talking to these ea staff who think it is my fault it isn't working.

i haven't slept in 3 days please, I wanna see if it is worth it 

[puzzlezaddict]

@behindmelol  This issue probably won't be resolved before the Sims 4 sale ends, if that's what you're hoping for.  Instead, you could buy the base game and play it for a couple hours right away.  If it's not what worth the sale price, you could request a refund within 24 hours of launching it for the first time.

https://help.ea.com/en-us/help/account/returns-and-cancellations/

You do need to make the request within 14 days of buying the game as well, regardless of whether you've played it.

[behindmelol]

@puzzlezaddict don't really care, id just do more chores

[VikingWalrus34]

Every time I've tried downloading the demo I get a message about a "failed checkout". Is the demo still available or is there some other issue? 

My laptop: A HP Model 15, bought back in 2017-2018, with an Intel core i3 preinstalled. 

[VikingWalrus34]

@VikingWalrus34 Oh and I tried the CAS demo, worked well enough if that's relevant.

[okossiSytaf]

Its still not working. Its still giving me {FAILED_CHECKOUT}.

[okossiSytaf]

@EA_Jason ok, thank you.

[pedrow_432]

I have the same problem, has this been finally fixed?