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sims 4 wont launch

by jrouse1022
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Original Post

sims 4 wont launch

★★★★ Newbie

My sims4 won't launch. I downloaded the new game pack and then tried to play, I hit the play button the tab closes and then it reappears. I have restarted and reloaded my pc and origin. what do I do?

Message 1 of 5 (159 Views)

Re: sims 4 wont launch

Community Manager

Sorry to hear that you are having issues @jrouse1022.

 

Let's start by repairing the game,  you can do this by following these steps:

  1. Select My Game Library in Origin.
  2. Right-click on the game tile.
  3. Select Repair Game.

If the issue remains then grab me a DxDiag and I'll take a look at  your system and we will take it from there: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/


Darko

Message 2 of 5 (127 Views)

Re: sims 4 wont launch

★★★★ Novice

Hi,

 

i have a very similar issue.  the game would go to the loading screen and then just stops working and it goes back to the desktop screen.

 

My display driver is up to date.

Message 3 of 5 (111 Views)

Re: sims 4 wont launch

Community Manager

Hey @hallodarkness let's start by repairing Origin by using the steps I posted above.

 

Can I ask, do you have any mods installed? If so can you remove them all and then try to launch the game again.

Darko

Message 4 of 5 (101 Views)

Re: sims 4 wont launch

★★★★ Novice
@EA_Darko
Hi, i have no modes installed only some add-ons purchased from EA.
I have tried repairing the game, uninstalled it and uninstalled \origin as well. i reinstalled both and i still have the same issue. it goes to the launch screen and then it kicks me back to my desktop screen.
Message 5 of 5 (66 Views)