sims 4 strangerville

[rocksta81]

why i cant buy strangerville says it was released

[EA_Mai · Accepted solution]

Hi everyone,

You shouldn't need to upgrade your game to the Deluxe edition to play The Sims 4 StrangerVille. If you are having redirection issues, please try the following:

- Restart Origin client
- Try to use Origin website instead: https://www.origin.com/store/the-sims/the-sims-4/addon/the-sims-4-strangerville
- Go to your Game Library, click on The Sims 4 and then select the 'Game Packs' tab. Try to purchase/download the game from there.

If that doesn't help, please, let us know!
Thanks,
-Mai

[KasterOsell]

Yeah, it just redirects me to some Digital Deluxe Upgrade that I don't want to buy. wth?

[LilySofiasMami]

Same here. It says as a requirement for the game all updates must have been installed. Hope that doesn't mean you have to purchase the upgrade; If so, I feel like they want expansion pack prices on a game pack. I'm so frustrated and bummed. I've been waiting for chat help from EA for 15 minutes and still haven't got a representative to help. 

[MelissaEvaLea]

I am doing the same, now awaiting the chat, please update if you can as to what we should do otherwise I will say here what I hear back from them. This is not good, I hope that we do not need to purchase the upgrade because that was never the case for any other expansion/game pack before!

[EA_Mai · Accepted solution]

Hi everyone,

You shouldn't need to upgrade your game to the Deluxe edition to play The Sims 4 StrangerVille. If you are having redirection issues, please try the following:

- Restart Origin client
- Try to use Origin website instead: https://www.origin.com/store/the-sims/the-sims-4/addon/the-sims-4-strangerville
- Go to your Game Library, click on The Sims 4 and then select the 'Game Packs' tab. Try to purchase/download the game from there.

If that doesn't help, please, let us know!
Thanks,
-Mai

[MelissaEvaLea]

Logging out and back into Origin did the trick for me, thank you for your help, can't wait to start playing!!  

[LilySofiasMami]

I was told from a chat representative that it is a problem that many people are having and specialists are working on it. All we can do is wait! 

[CaileyMiller]

Yeah I had the same problem. I just signed out of origin and then signed back in and was able to purchase it. Hope this helps!

[LilySofiasMami]

this worked for me too!!! YAAAAAY!

[memeek]

I had the same issue. Was able to purchase through mobile app. But does not show up as content in origin library on PC. When I go to origin website it says sign in is currently unavailable.