Help us improve Answers HQ! Take Survey No, Thanks

sims 4 strangerville

by rocksta81
Reply

Original Post

Highlighted
Accepted Solution

sims 4 strangerville

★ Novice

why i cant buy strangerville says it was released

Message 1 of 23 (6,692 Views)

Accepted Solution
Highlighted

Re: sims 4 strangerville

Community Manager
Hi everyone,

You shouldn't need to upgrade your game to the Deluxe edition to play The Sims 4 StrangerVille. If you are having redirection issues, please try the following:

- Restart Origin client
- Try to use Origin website instead: https://www.origin.com/store/the-sims/the-sims-4/addon/the-sims-4-strangerville
- Go to your Game Library, click on The Sims 4 and then select the 'Game Packs' tab. Try to purchase/download the game from there.

If that doesn't help, please, let us know!
Thanks,
-Mai

Stay and Play.png

View in thread

Message 5 of 23 (6,630 Views)

All Replies
Highlighted

Re: sims 4 strangerville

★★ Newbie

Yeah, it just redirects me to some Digital Deluxe Upgrade that I don't want to buy. wth?

Message 2 of 23 (6,679 Views)
Highlighted

Re: sims 4 strangerville

★★★★ Newbie

Same here. It says as a requirement for the game all updates must have been installed. Hope that doesn't mean you have to purchase the upgrade; If so, I feel like they want expansion pack prices on a game pack. I'm so frustrated and bummed. I've been waiting for chat help from EA for 15 minutes and still haven't got a representative to help. 

Message 3 of 23 (6,664 Views)
Highlighted

Re: sims 4 strangerville

★★ Newbie

I am doing the same, now awaiting the chat, please update if you can as to what we should do otherwise I will say here what I hear back from them. This is not good, I hope that we do not need to purchase the upgrade because that was never the case for any other expansion/game pack before! Frown

Message 4 of 23 (6,633 Views)
Highlighted

Re: sims 4 strangerville

Community Manager
Hi everyone,

You shouldn't need to upgrade your game to the Deluxe edition to play The Sims 4 StrangerVille. If you are having redirection issues, please try the following:

- Restart Origin client
- Try to use Origin website instead: https://www.origin.com/store/the-sims/the-sims-4/addon/the-sims-4-strangerville
- Go to your Game Library, click on The Sims 4 and then select the 'Game Packs' tab. Try to purchase/download the game from there.

If that doesn't help, please, let us know!
Thanks,
-Mai

Stay and Play.png

Message 5 of 23 (6,631 Views)
Highlighted

Re: sims 4 strangerville

★★ Newbie

Logging out and back into Origin did the trick for me, thank you for your help, can't wait to start playing!! Standard smile 

Message 6 of 23 (6,620 Views)
Highlighted

Re: sims 4 strangerville

★★★★ Newbie

I was told from a chat representative that it is a problem that many people are having and specialists are working on it. All we can do is wait! 

Message 7 of 23 (6,609 Views)
Highlighted

Re: sims 4 strangerville

★★ Novice

Yeah I had the same problem. I just signed out of origin and then signed back in and was able to purchase it. Hope this helps!

Message 8 of 23 (6,607 Views)
Highlighted

Re: sims 4 strangerville

★★★★ Newbie
this worked for me too!!! YAAAAAY!
Message 9 of 23 (6,605 Views)
Highlighted

Re: sims 4 strangerville

★★ Newbie

I had the same issue. Was able to purchase through mobile app. But does not show up as content in origin library on PC. When I go to origin website it says sign in is currently unavailable.

Message 10 of 23 (6,455 Views)
Twitter Stream