sims 4 - origin won't let me download or update it

by reesebambridge45
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sims 4 - origin won't let me download or update it

★★★ Newbie

every time I try to download or update my same (the sims 4) it says that there is an error and it can't? i've tried uninstalling origin and reinstalling it and it did not help. i use a mac.

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Re: sims 4 - origin won't let me download or update it

@reesebambridge45  What version of macOS do you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current version of Origin from your computer.  Here's how:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

You can download the legacy version from here:

 

https://www.dm.origin.com/mac/download/legacy

 

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

 

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

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I don't work for EA. I'm just trying to help fellow players with their games.
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