"Your EA play membership has expired" despite game being purchased

[JA1881]

I initially accessed Battlefield 1 through an origin access subscription and later bought the game but for a few months now the play button has been greyed out in origin. When I try to launch the game through the .exe it tells me to renew the membership or buy the game. When I click on the "buy the game" button it takes me to the store page where it says "view in library" because I have already bought it, and when I click "view in library" the play button is greyed out.

[EA_Darko · Accepted solution]

Hey @JA1881 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @JA1881 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko