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Re: "Origin Server Temporarily Unavailable"

by puzzlezaddict
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"Origin Server Temporarily Unavailable"

★★★★ Novice

[I'm a Mac user]

I recently purchased a stuff pack for my Sims 4 game, however when I went to my game library nothing was there. I tried to repair my game but it kept saying it was unable to due to me not being connected to the internet, although I was. I then uninstalled my sims game in hopes of reinstalling it to correct the issues, but when I tried to reinstall it said the same thing, that I was not connected to the internet. I then decided to delete Origin and reinstall it, but when I logged back on a message popped up saying "origin server temporarily unavailable," and when I went to my game library all of my games were gone. It's been a full day and I keep checking back but it has remained the same. I've looked at different post with similar issues and have tried what people recommended but it did not change anything. Any help would be much appreciated!!! 

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Re: "Origin Server Temporarily Unavailable"

@emeraldspring  What version of macOS do you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current version of Origin from your computer.  Here's how:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

You can download the legacy version from here:

 

https://www.dm.origin.com/mac/download/legacy

 

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

 

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 4 (109 Views)

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Re: "Origin Server Temporarily Unavailable"

@emeraldspring  What version of macOS do you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current version of Origin from your computer.  Here's how:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

You can download the legacy version from here:

 

https://www.dm.origin.com/mac/download/legacy

 

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

 

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 4 (110 Views)

Re: "Origin Server Temporarily Unavailable"

★★★★ Novice

It worked with the legacy version! Thank you!

Message 3 of 4 (69 Views)

Re: "Origin Server Temporarily Unavailable"

Community Manager

Great to hear that you got your issue sorted @emeraldspring/


Darko

Message 4 of 4 (35 Views)