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Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

by EA_Darko
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Original Post

"Invalid license. Reason Code = Invalid Cipher (0x0006)"

★★★★ Novice

Hi I have tried to ask help here before but nothing worked for me.

 

Clean boot, reinstalled, repaired, blah blah.

 

I have upgraded from a win7 64bit PC to a win10 64bit one.

 

On my old account I can run the games I have payed for, but on the newer account my newer games don't work.

 

always says I have an "Invalid license. Reason Code = Invalid Cipher (0x0006)"

 

Now it's not my PC because I have no problems playing the games on my older EA/ Origin account.

 

It's my newer account that's saying I have an invalid license.

 

I just want to be able to play the games I purchased on my newer Origin account.

 

 

Message 1 of 12 (224 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

@bh3ll10m  Your account owns your games, not your computer.  So if you're logged into a new Origin account, one that hasn't purchased any games, you won't be able to access them.  Just use your old account and you'll be fine.

 

If it really matters to you, then you can ask EA customer support to merge your old account into your new one.  It's usually possible, but not always.  Keep in mind though that your in-game progress won't transfer from the old account to the new one, and in all likelihood neither will any content you've purchased aside from the games themselves, i.e. in-game currency or the purchases you've used it for.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 12 (209 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

★★★★ Novice

@puzzlezaddictHi there and thanks for your reply.

 

I made the old account and purchased some games on it. I then forgot about that account, made a new account and purchased some games there too.

 

I wanted to play some old games and was able to recover the password of the old account.

 

I was able to play the games OF the old account, and play the games OF the new account with no problems on my old win7 PC.

 

I upgraded to win10 and suddenly all the games on the new account all says invalid license...

 

But the games on the older account plays fine.

 

I know there's a mix-up somewhere and I hope it's fixable because I'd really like to be able to play my EA games.

 

thanks

 

 

 

Message 3 of 12 (203 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

★★★★ Novice

on a side note; the old account and the new account have different games on them

Message 4 of 12 (196 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

Community Manager

Hey @bh3ll10m if you have games on multiple accounts then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 5 of 12 (178 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

★★★★ Novice

@EA_Darko wrote:

Hey @bh3ll10m if you have games on multiple accounts then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko


@EA_DarkoHi and thanks for replying. I did what you suggested and talked to a support adviser.

 

Unfortunately he didn't know how to fix my issues and he referred me to a tech specialist which will get back to me, soon I hope.

 

thanks

 

 

Message 6 of 12 (154 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

Community Manager

Hey @bh3ll10m if your case has been sent to a specialist then the best thing to do is keep an eye on your email for a response.


Darko

Message 7 of 12 (131 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

★★★★ Novice

From:Sent:

Wouter D
Aug 13, 2019, 9:41:07 AM

 

     
     
  
 Thank you very much for contacting EA Help regarding your Sims 4 request. My name is Wouter, I am a specialist at EA and I will be assisting you today.

I'm sorry to hear that you are having trouble to launch this game.

Now, I understand that most of the provided troubleshooting steps have not helped you resolve this issue.

I will bundle all the steps that should help you resolve the issue once more below:

-Try to run the game in X86 mode if it hasn't been enabled (this is the 64-bit mode )
> Right click the game in Origin, go to Game Properties and look for Advanced Launch Options.. Now enable the 64-bit mode so that the game will launch in this modern operating mode.

-Repair the game
>Right click the game and choose ''Repair game'' from the drop down menu

-Refer to solution below, the game mentioned here is Battlefield however this workaround should apply to the Sims as well:

https://gamefaqs.gamespot.com/boards/677383-battlefield-4/67978726

I hope that these steps help you resolve the issue at hand.

I will now close this case, however, you can always re-open it through help.ea if you have additional feedback or questions.

Remember to keep an eye on our official website and social media to keep up with The Sims:

- Official website: https://www.thesims.com/
- Twitter: https://twitter.com/thesims
- Facebook: https://www.facebook.com/TheSims/
- Forums: http://forums.thesims.com/en_US/
- Forum EA: https://answers.ea.com/t5/The-Sims/ct-p/the-sims

Thank you for contacting EA Help, have a nice day!

Kind regards,
Message 8 of 12 (123 Views)

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

★★★★ Novice

I can't believe the person didn't even read my issue and closed my case as resolved......

 

This is actually my 4th time to try to fix this issue thru them and it has always ended up as nothing.

 

I have tried to explain to them that it is an account issue and not game/PC related, as I can run my old origin account and play the games there fine.

 

These kinds of things are the reason why I haven't recently bought and Origin/ EA products. I'm afraid that it's going to end up like these.

 

It's been like 5 years now and my problem is still not resolved.

Message 9 of 12 (119 Views)
Highlighted

Re: "Invalid license. Reason Code = Invalid Cipher (0x0006)"

Community Manager

Hey @bh3ll10m the error you are seeing is related to the game and not your account. Have you tried the troubleshooting steps? If not can you try them now, please.


Darko

Message 10 of 12 (108 Views)