"Account is Invalid" when trying to log in to Apex Legends on Xbox.

by ronin0929
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"Account is Invalid" when trying to log in to Apex Legends on Xbox.

★★★ Novice

Get Account is Invalid error when trying to log in to Apex Legends on xbox. EA app also will not launch. All I get is a grey screen. None of the solutions in the Answers HQ have rectified the problem. How do I fix this?

Message 1 of 15 (1,458 Views)

Accepted Solution

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

[ Edited ]
Community Manager

Hey @dpbrew14for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

 

Darko.png

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Message 7 of 15 (1,189 Views)

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Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

Community Manager

Hey @ronin0929 can you try resetting your Origin password and then log in again to see if you see the same issue?

 

Darko

Darko.png
Message 2 of 15 (1,402 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

★★★ Novice

I did that but it did not help.

Message 3 of 15 (1,384 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

★★★ Novice

I also get the error "Account is Ineligible" when trying to link Xbox Live.

Message 4 of 15 (1,373 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

★★★ Newbie
@ronin0929 Did they ever find a way to fix it? I just got it.
Message 5 of 15 (1,249 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

★★★ Newbie
@EA_Darko Did it ever get fixed or a find a way to help. This is absurd. I cannot connect my Xbox account to EA as it is "ineligible."
Message 6 of 15 (1,247 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

[ Edited ]
Community Manager

Hey @dpbrew14for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

 

Darko.png
Message 7 of 15 (1,190 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

★★ Novice

Stop telling people to go to your fourms and help pages they are useless just admit this is a another standard EA scam to lock people out off accounts so they re purchase .... So many people with this issue yet not a single one of your team wants to help ..

Message 8 of 15 (1,084 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

Community Manager

Hey @v11nc33 please do not spread misinformation on AHQ,  for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 9 of 15 (1,064 Views)

Re: "Account is Invalid" when trying to log in to Apex Legends on Xbox

★★ Novice

No they don't they tell you to refer to the fourm or somthing then tell you to reset your password which doesn't work then they tell you they can't assist you further, I've lost hundreds of pounds in skins and season passes and nothing is being done ! This is a joke EA should be ashamed

 

Message 10 of 15 (1,060 Views)