origin won't load only has grey squares

[bottomthor]

I updated Origin today and went to download a new Sims DLC i bought and ever since it updated I've had only grey boxes on origin. I uninstalled and reinstalled it and have cleared the cache and it didn't help.

sims 4 only loads sometimes when i click the icon also.

[EA_Darko · Accepted solution]

Clearing the Origin Cache should get your issues fixed in no time @bottomthor.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

Clearing the Origin Cache should get your issues fixed in no time @bottomthor.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[BLUWOLFx]

thx it cured my problem with origin.

[EA_Darko]

Great to hear that you got it sorted @BLUWOLFx.

Enjoy your gaming.

Darko