origin won’t launch on mac

[elaxxrees]

ever since the realm of magic update origin won’t load. sometimes if i go offline i can launch the sims game but gameplay won’t work correctly and origin still refuses to load please help 

[puzzlezaddict · Accepted solution]

@bieberluvr6  Start by running the Origin reset tool for macOS:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

You can also try either signing into Origin using your full email address or just your username, whichever you haven't been doing.

If that doesn't help, please make sure you don't have any proxies enabled.  Here's how:

https://www.linksys.com/us/support-article?articleNum=135932

Please also temporarily disconnect any USB devices, just to see whether it helps.

If these steps don't work, you can try the others in this Origin troubleshooting thread:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

If nothing else makes a difference, create a new admin user account on your Mac (make sure the name uses only letters and numbers, no special characters), and try to login using that account.

@elaxxrees  You can try the steps above as well, unless you happen to be running Yosemite (OS X 10.10).  In that case, you'd need to install a legacy version of Origin.  Let me know, and I'll provide the links.

[puzzlezaddict]

@elaxxrees  What version of macOS do you have?  If you're not sure, click the Apple icon in the upper left corner of your screen and select About This Mac.

[bieberluvr6]

@puzzlezaddict hey! I'm having the same issue, my version is 10.12.5. Lately it's been launching to update and then gives me the screen where I can log in, but then it says it's unavailable and then goes back to that white screen.

[puzzlezaddict · Accepted solution]

@bieberluvr6  Start by running the Origin reset tool for macOS:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

You can also try either signing into Origin using your full email address or just your username, whichever you haven't been doing.

If that doesn't help, please make sure you don't have any proxies enabled.  Here's how:

https://www.linksys.com/us/support-article?articleNum=135932

Please also temporarily disconnect any USB devices, just to see whether it helps.

If these steps don't work, you can try the others in this Origin troubleshooting thread:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

If nothing else makes a difference, create a new admin user account on your Mac (make sure the name uses only letters and numbers, no special characters), and try to login using that account.

@elaxxrees  You can try the steps above as well, unless you happen to be running Yosemite (OS X 10.10).  In that case, you'd need to install a legacy version of Origin.  Let me know, and I'll provide the links.

[elaxxrees]

high sierra! thank u for the help

[puzzlezaddict]

@elaxxrees  Great, then you can follow the same set of steps posted above.  Origin does run fine on High Sierra, plus or minus the occasional adjustment that needs to be made.

[elaxxrees]

AAAH UR LITERALLY MY FAVOURITE PERSON EVER THANK UUUUU SM IT WORKED!!!