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Re: origin not working macbook

by delaija
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origin not working macbook

★★★ Novice

Hello, I have a MacBook air and the other day I tried to play the sims 4 and it wouldn't let me log in. I looked it up and they said to uninstall it and run the origin reset tool. I did that. I tried to add a new administrator account and tried the first-aid thing and it didn't work either. I get a blank white screen or a message saying origin log in is currently unavailable. I need help, please.  

Screen Shot 2019-09-28 at 9.18.14 PM.png

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Re: origin not working macbook

@delaija and @typical_lisa  What version of macOS do each of you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current Origin install from your computer.  Here's how:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

You can download the legacy version from here:

 

https://www.dm.origin.com/mac/download/legacy

 

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

 

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 3 of 10 (318 Views)

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Re: origin not working macbook

★★ Newbie
@delaija this happened to me too
Message 2 of 10 (360 Views)
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Re: origin not working macbook

@delaija and @typical_lisa  What version of macOS do each of you have?  (To find out, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current Origin install from your computer.  Here's how:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

You can download the legacy version from here:

 

https://www.dm.origin.com/mac/download/legacy

 

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

 

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 10 (319 Views)
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Re: origin not working macbook

★★★ Novice

Hi, I tried almost all of that and now im getting these two 

Screen Shot 2019-09-29 at 12.37.54 PM.png

Screen Shot 2019-09-29 at 12.38.54 PM.png

Message 4 of 10 (304 Views)
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Re: origin not working macbook

★★★ Novice
@delaija and also its saying application not responding.
Message 5 of 10 (303 Views)
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Re: origin not working macbook

★★★ Novice
@puzzlezaddict oh and I have macOS Mojave 10.14.4
Message 6 of 10 (298 Views)
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Re: origin not working macbook

★★★ Novice

I solved my issue. i had to turn my proxies off

Message 7 of 10 (241 Views)
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Re: origin not working macbook

★★★ Novice

Hi, I solved my issue. I hope this helps. this is all I needed to do.  https://www.linksys.com/us/support-article?articleNum=135932

Message 8 of 10 (240 Views)
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Re: origin not working macbook

★★ Newbie

Hi, did origin then open for you? because it won't for me?

Message 9 of 10 (107 Views)
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Re: origin not working macbook

★★ Newbie

Thank you so much! This was really helpful, I don't know what I would've done without you! Appreciate it a bunch ! (:

Message 10 of 10 (98 Views)
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