origin not loading after sign in

[EA_Darko]

Sorry to hear that the issue is back @jdsmjdsmjdsm.

Can you try the fix that worked for you the last time to see if it helps?

It's no harm grabbing a DxDiag so that I can take a look at your system: https://help.ea.com/help/pc/how-to-gather-dxdiag-information/

Darko

[DVKiue]

Sorry @EA_Darko,

It appears that I am on Mac and you are giving out instructions for windows users. Could you supply information for Mac users too?

Thank you!

[EA_Darko]

You can reset Origin on your Mac by following the steps here: https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Darko

[NunosStarlight66]

This did not work for me! Not sure why. I my sims 4 icon on desk top and loads fine just cant use the gallery. I tryed refreshing too nothing works. Is there another way?? I wanted to add another pack but cant!! Will unstalling help??? i'm at a loss.