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origin not loading after sign in

by Surmia
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origin not loading after sign in

★★★★ Novice

I once I log into Origin it then opens at.  Once it opens, it looks like it freezes or stop loading the store page.  Can't even go to my game library through view or even control shift g.

Message 1 of 11 (935 Views)

Accepted Solution

Re: origin not loading after sign in

Community Manager

Good news @Surmia, clearing the Origin Cache should fix the issue and have you sorted in no time.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 11 (894 Views)

All Replies

Re: origin not loading after sign in

Community Manager

Good news @Surmia, clearing the Origin Cache should fix the issue and have you sorted in no time.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 11 (895 Views)

Re: origin not loading after sign in

★★★★ Novice

will these steps require me to reinstall my games or wont the games appear in my games library after that?

Message 3 of 11 (875 Views)

Re: origin not loading after sign in

[ Edited ]
★★★★ Novice

Hey there @Mezzutahmed,

 

I just did the cache clear (worked a treat, so thanks for the assist @EA_Darko!), and you DON'T need to reinstall your existing games library - The Origin client will work out what's already installed and then allow you to launch your stuff without any further hassle.  The ONLY caveat that might catch you out is if your games library is installed on a separate disc to your C:\ drive.  If this is the case then, before you do anything else, cancel any updates that may be occurring and then go into the Application settings to redirect the games install path to where you have the rest of your stuff.

 

Standard install path is C:\Program Files (x86)\Origin Games, but because my C:\ drive is a 256GB SSD and my data drive is a 2TB HDD my personal install path for games is E:\Games\Origin.  Fix that up and future game installs are almost certain not to clog your boot drive.

 

 

 

Regards,

 

Doug

Message 4 of 11 (846 Views)

Re: origin not loading after sign in

★★★★ Novice
@EA_Darko i have the same problem and i tried the above steps but the same issue remains
Message 5 of 11 (622 Views)

Re: origin not loading after sign in

Community Manager

Hey @jdsmjdsmjdsm can you try the steps again and ensure that you follow them exactly?

 

Darko

Message 6 of 11 (585 Views)

Re: origin not loading after sign in

★★★★ Novice

i tried many times but no working

 

although i solved the issue in a different way

 

the default graphic processor wasn't NIVIDIA so when i changed it to nividia it worked FINE !!!

 

 

Message 7 of 11 (569 Views)

Re: origin not loading after sign in

★★★★ Novice

the issue is now back and nothing works

Message 8 of 11 (257 Views)

Re: origin not loading after sign in

★★★★ Novice

please help

Message 9 of 11 (254 Views)

Re: origin not loading after sign in

★★★★ Novice
@EA_Darko please help
Message 10 of 11 (223 Views)