my also gives this error and mine is windows 10 and my sister is Windows 8.1 and works normal, I did my best to work, is that I am now installing the sims 3 why my pc is new, it also does not work I send the error code in another message. remembering that did all the steps that you asked.
I have the same problem, and tried all of the methods, even reinstalling Sims 4, but nothing worked. Really unhappy because I love sims, and wanted to get the new expansions and game packs for it! I appreciate all the helpful people and their ideas, and am very dissapointed that I couldn't get to play it.
ok soi am having the same problem and I have uninstalled both sims and origin and nothing is working and it is making me kinda upset because I spent so much money on this game and I do not want it to go down the drain
Ok, so i'm starting to get really irritated. i just bought Sims 4 at Game Stop three days ago and its been working really well and i haven't had any problems until today. I turned on my laptop (i have a windows 8) and clicked the Sims 4 icon to play the game like usual, and a message pops up and says that origin is not running so i clicked on the origin icon and it took me to the homepage and clicked on "my games" and from there i clicked the play button next to Sims 4 and it turned light orange and stayed like that for about 2 minutes and i get that same message pop up that says( Unable to start. origin is currently not running. Please make sure that Origin is running before attempting to play The Sims 4 ) and at the bottom it has [d3382ced:984c6a38:00000000:00000000]
i don't know what that is, why its happening, or how to fix it!!!!
i read many posts people have put out on many different websites and nothing is helping/working. I've seen a lot of people who've had this same problem yet there's no solution! i tried to download a fresh copy of origin but i have a problem with that too! it wont let me download a new copy and a message pops up that says ( A running instance of Origin has been detected. Please close it now, or the installer will close it automatically. )
I don't know what that's all about either! i read advice that said to try to run as administration, didn't work. Allowed my fire wall to accept Origin and anything Origin related and that didn't do anything, I've talked to reps and that didn't help. It seems to me that no matter what i try something always goes wrong.
I am a huuuuuuge Sims fan! I looooove love love Sims and i am really puzzled and upset. I don't know why this message thing keeps popping up or how to fix it, so if anyone can give me any advice that would be so very much appreciated !