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origin is not working

by ladyvixenivy
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Original Post

Accepted Solution

origin is not working

★★★★ Novice

Can't get origin to load correctly. It is almost completely blank, all I see are grey boxes

Message 1 of 15 (307 Views)

Accepted Solution

Re: origin is not working

Community Manager

Hey @ladyvixenivy, based on your description of the issue it appears to be one that should be fixed by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 15 (276 Views)

All Replies

Re: origin is not working

Community Manager

Hey @ladyvixenivy, based on your description of the issue it appears to be one that should be fixed by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 15 (277 Views)

Re: origin is not working

★★★★ Novice

I have just tried this and I also uninstalled and reinstalled earlier. Its just not working. A few people are complaining so im sure its on Origins part. 

Message 3 of 15 (268 Views)

Re: origin is not working

Community Manager

Hey @frenchiex0 I tested Origin just there and it worked fine on a number of devices so this would point to a system issue.

Can I ask you to try clearing the cache again, ensuring that you do every step in order and not deviate from them in any way?

 

If the issue remains then can you try disabling your anti-virus and firewall and then launch Origin again?


Let me know how you get on.


Darko

Message 4 of 15 (266 Views)

Re: origin is not working

★★★★ Novice

Hello, is there a way to do this on Mac?

Message 5 of 15 (254 Views)

Re: origin is not working

Community Manager

You can do it easily on Mac @sarasamirxx, you just need to follow the steps in this help article: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

 

Darko

Message 6 of 15 (245 Views)

Re: origin is not working

★★★★ Novice

How can you remove the windows compatibility option?

Message 7 of 15 (222 Views)

Re: origin is not working

★★★★★ Newbie
@ladyvixenivy I'm having the same problem..
Message 8 of 15 (214 Views)

Re: origin is not working

★★★★★ Newbie

Working again finally..

Message 9 of 15 (195 Views)

Re: origin is not working

★★★★ Novice

Wow Great Its Work Thanks Man

Message 10 of 15 (184 Views)