origin is not working

[ladyvixenivy]

Can't get origin to load correctly. It is almost completely blank, all I see are grey boxes

[EA_Darko · Accepted solution]

Hey @ladyvixenivy, based on your description of the issue it appears to be one that should be fixed by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

Hey @ladyvixenivy, based on your description of the issue it appears to be one that should be fixed by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[frenchiex0]

I have just tried this and I also uninstalled and reinstalled earlier. Its just not working. A few people are complaining so im sure its on Origins part. 

[EA_Darko]

Hey @frenchiex0 I tested Origin just there and it worked fine on a number of devices so this would point to a system issue.

Can I ask you to try clearing the cache again, ensuring that you do every step in order and not deviate from them in any way?

If the issue remains then can you try disabling your anti-virus and firewall and then launch Origin again?

Let me know how you get on.

Darko

[sarasamirxx]

Hello, is there a way to do this on Mac?

[EA_Darko]

You can do it easily on Mac @sarasamirxx, you just need to follow the steps in this help article: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

Darko

[frenchiex0]

How can you remove the windows compatibility option?

[Zorlofe]

@ladyvixenivy I'm having the same problem..

[Zorlofe]

Working again finally..

[Ukkashahmad]

Wow Great Its Work Thanks Man