origin is not fully loading on mac

[taylorgrayyy]

Hi! Yesterday I updated origin and when it restarted, it's not fully loading. The most its been like that is an hour because I would get so frustrated. I put a picture below of the screen I'm getting. I have looked at other topics similar to mine and all have said to delete the DownloadCache, but I'm still experiencing problems. Did I do something wrong? Help ASAP! 

[puzzlezaddict · Accepted solution]

@taylorgrayyy  It's much easier to just run the Origin reset tool for macs.  That will clear the cache, plus some other files that wouldn't otherwise get deleted.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

[EA_Darko]

Sorry to see that your Origin is not working @taylorgrayyy., the best thing to try in this situation is to clear your Origin cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on

Darko 

[taylorgrayyy]

Will these instructions be similar to clearing cache for Mac?

[puzzlezaddict · Accepted solution]

@taylorgrayyy  It's much easier to just run the Origin reset tool for macs.  That will clear the cache, plus some other files that wouldn't otherwise get deleted.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

[taylorgrayyy]

I guess if it's easier ill do it. thank you for helping!