June 2020
For the third time I installed origin on my computer and as per usual I get the worst experience trying to make this thing work at all.
I tried unistalling, re-installing it and then a complete reboot of my computer and that changed absolutely nothing.
When I double click on the origin shortcut (and also on the .exe file) on my desktop, I can see my cursor change it's form to a blue circle like usual (to indicate that the computer is working on opening the app), then it stops spinning and then nothing else happens. The app is not opened in the task manager, in fact there is no sign at all that the app is opened or is trying to open in any way.
Please help.
Solved! Go to Solution.
July 2020
June 2020
When you've got the chance can you try clearing out the Origin cache to see if that helps at all? There might be some cached data that's preventing the client from starting up properly.
For more details on how to clear the cache check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!
/Kent
June 2020
Thanks for giving it a shot.
Have you tried launching Origin as an Administrator to see if that makes any difference at all? In some cases Windows UAC can block the client from running, so starting the client as an admin might help.
If you right click on the icon to launch the game you should see the Run as Administrator option when the menu pops up. Let me know if that makes any difference at all when you try to start up the client.
/Kent
June 2020
I tried running as administrator and also tried re-installing origin but so far, it changes nothing. The app does not launch. I also do not have an antivirus that could possibly cause this issue. I tried clearing my windows cache too and that still does nothing.
June 2020
If you need more info you can ask and I'll do my best to help fix this issue by providing it to you.
Cordially,
Potatoboi
June 2020
I appreciate you giving it a shot!
What happens if you start up your PC in a Clean Boot before you launch Origin? If there's something else running on the PC that could be preventing the client from starting up that may help get around it.
For more details on how to set up a Clean Boot check out the EA Help website. Let me know if the client is still having trouble starting up after that. Thanks again!
/Kent
July 2020
Hello, it's me again,
The clean Boot did nothing in my case
I offer to you a "msinfo32" report of my computer. I hope it may be of any help.
Cordially,
Potatoboy
July 2020
Thanks for following up! Would you mind running a DxDiag and attaching that to the thread when you have a chance? For more info on how to pull one up check out the EA Help website.
Once you have the text file please attach it here. Thanks!
/Kent
July 2020