origin client isn't working

[juiceboxica]

Right now, Origin is completely blank, kinda like a "ghost mode". Like, all I've got are spots where I would have games or categories for My Home, Store, Game Library, My Profile, and I see nothing. There's nothing there but empty space and outlines, and this started yesterday afternoon. I cleared my cache, then restarted origin, nothing happened. Then I uninstalled it, then reinstalled it probably about 6 times and still nothing happened. Look, I'm not super great with tech and computers (I'm playing on a Mac for crying out loud, and I know that's definitely not so great to begin with, but I don't own a PC, which I know would be better), so maybe I really am doing something wrong overall, and I'd really like to figure out what I can do to fix this problem.

If anyone has any kind of pointers or tips or something that would be helpful, by all means let me know, because this is aggravating af.

[puzzlezaddict · Accepted solution]

@juiceboxica  Try running the Origin reset tool for macs.  It clears the cache as well as some other hidden files, all at once.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, please provide your mac's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

[puzzlezaddict · Accepted solution]

@juiceboxica  Try running the Origin reset tool for macs.  It clears the cache as well as some other hidden files, all at once.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, please provide your mac's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

[confis]

I am also getting this problem BUT I am on pc

[puzzlezaddict]

@confis  The troubleshooting steps for Origin in Windows are a bit different.  First, try clearing Origin's cache.  If that doesn't work, uninstall Origin "the hard way" and then reinstall.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

If those steps don't help, you may need to troubleshoot your connection.  Here's where to start:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Complete-Support-Origin-Connection-Issues/td-p...

[confis]

Its working now thanks for the help

[juiceboxica]

I did it and now it's working! Seriously, thank you so much