origin application on PC displays as a blank screen with greyed out boxes.

[Chook1111]

When I open Origin app all i get is a few greyed out boxes. Please see attached photo for information.

I can select items from the toolbar at the top. The ones with an action that take me to the web page work. The ones with an in app action result in no change.

I have restarted program. No change.

I have deleted and reinstalled program. No change.

I have attached the following;

A capture of the display as it appears. 

UOtrace to easo.ea.com.

Dxdiag.

Please advise any other information required to resolve this issue.

Cheers,

Casey.

[EA_Darko · Accepted solution]

Hey @tbenefield9389 clearing the Origin cache will fix this issue for you in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[tbenefield9389]

Did you ever receive a fix for this? Mine is currently doing this and I've tried everything I can think of, including uninstalling and reinstalling origin, but nothing works. 

[EA_Darko · Accepted solution]

Hey @tbenefield9389 clearing the Origin cache will fix this issue for you in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[kaitandnina]

I had the same issue and cleared the cache (on my Mac not PC) and it did not solve the problem :/

[puzzlezaddict]

@kaitandnina  Try running the Origin reset tool for macs.  It removes the cache files plus other data that doesn't typically get deleted.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

[kaitandnina]

That worked!!! Thank you so much (: @puzzlezaddict 

[Melonasaurus]

@EA_Darko  I had the same problem and I followed your instructions but now the origin app won't launch when I click on it.

[EA_Darko]

Sorry to hear that you are having issues @Melonasaurus. Can I ask you to check it Origin is running in the background and if so would you mind taking a couple of minutes to go through the following steps:

• In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
• Open you Origin install folder
• Delete the file "OriginThinSetupInternal'
• Right click on Origin and then select "Troubleshoot compatibility"
• Click "Try recommended settings" and then"Test the program"
• Save the settings in the compatibility troubleshooter.
• Origin will prompt you that you are using a compatibility setting. Click continue.
• Once done launch Origin

Let me know how you get on

Darko

[Ahmedd_Mostafa]

My origin client gets stuck at the main page and doesn't works. Anyone who knows a way to solve it?

[EA_Darko]

You need to try the steps I have posted above @Ahmedd_Mostafa. Start by clearing the Origin Cache ensuring that you follow the steps exactly.

Darko