order not received

[BaiplooDanik]

I purchased The Sims 4Realm of magic for PC yesterday in the morning. But I still haven't got the game yet. I've checked my order status was completed.

Order number is '1004288799768'

Please help me! Thank you.

[EA_Darko]

Hey @BaiplooDanik for any issues with billing you will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko