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Re: my sims 4 won't download because it says I'm not connected to the internet

by fl1pp3rr
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my sims 4 won't download because it says I'm not connected to the internet

★★★★ Novice

so i've brought the sims 4 island living and it hasn't automatically downloaded like it usually does, it's saying I'm not connected to the internet when I am. i've tried to repair and update the sims 4 but it won't let me i've even deleted origin and re downloaded it and still won't work someone please help Frown

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Re: my sims 4 won't download because it says I'm not connected to the internet

Community Manager

No worries @stephii12345, generally it's a safe enough bet to put your money on PC.

 

As you are on a Mac can you reset Origin and see if it helps: https://help.ea.com/en-nz/help/origin/origin/how-to-reset-origin-on-mac/

 

Darko

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Re: my sims 4 won't download because it says I'm not connected to the internet

Community Manager

Sorry to hear that you are having issues @stephii12345.

 

The best thing to do when this occurs take a couple of minutes to go through the following steps:

Let me know how you get on.


Darko

Message 2 of 8 (142 Views)

Re: my sims 4 won't download because it says I'm not connected to the internet

★★★★ Novice
@EA_Darko sorry i forgot to mention my laptop is a mac
Message 3 of 8 (137 Views)

Re: my sims 4 won't download because it says I'm not connected to the internet

Community Manager

No worries @stephii12345, generally it's a safe enough bet to put your money on PC.

 

As you are on a Mac can you reset Origin and see if it helps: https://help.ea.com/en-nz/help/origin/origin/how-to-reset-origin-on-mac/

 

Darko

Message 4 of 8 (136 Views)

Re: my sims 4 won't download because it says I'm not connected to the internet

★★★★ Novice

my problem is fixed thank you!

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Re: my sims 4 won't download because it says I'm not connected to the internet

Community Manager

That's great to hear @stephii12345.

 

Enjoy your gaming.

 

Darko

Message 6 of 8 (83 Views)

Re: my sims 4 won't download because it says I'm not connected to the internet

★★★★ Newbie

Hello! I did this method and then went to relaunch Origin, but now it's saying it is unable to connect to the servers and is having trouble retrieving my games Frown 

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