April 2015 - last edited May 2015
heatherashby give my more details regarding your problem to help youmileywink:
Try this step in the first phase> make sure your internet connection is not running through a proxy.
Go to Internet Options in Control Panel > check the connections tab and make sure the proxy server is not checked. Check the internet settings again and you should be fine.
- updating your Origin client...to the latest Beta version /top left Origin menu, Application Settings - General..
- restart Origin and make sure you are the administrator, run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2
NOTE after taking up steps, necessarily go in your Origin client, right clicking and select Repair Game.
And give me a replymileywink:
May 2015
i've tried mostly everything you guys have said nothing has changed at all im really confused?
May 2015
I did not really fix it but I just didnt play for like a month or two and it said to update the game and now it works again!!!
May 2015
when i try to update it it say finalizing update, and then it say update failed i tried deleting some stuff and it still does not work. can
somebody PLEASE HELP ME thanks.
May 2015
I've had the sims 4 since last year, and for some reason when I got off of work today it magically isn't working!?
It lets me log into Origin and that's it. When I try to play the game it won't even let me highlight the "Play" button! So beyond irritated. I want answers as to why it isn't working and I want it fixed or else I want a full refund. I did not waste my money on something that only works for a little bit then decides to * out after a while. Also, WHY do you have to use Origin to play it?? I think that's kinda gimmicky. There should be no reason to download something else to my PC just to play a game that's on a disc that I already paid for. I want an answer ASAP by a CSR or someone else in the company or I'm demanding my money back.
Thank you.
May 2015
For me, this happened after it was updating took a long time. So I exited Origin thinking it froze. When I went back to it, The same thing happened to me. It didn't highlight the play button. Everytime I right click repair game or check for update, it says it's all up to date. Clearly it's the new update that's messing everyone's game up.
May 2015
This is an issue that i figured out was caused by that i had to little memory left.
Check how much stuff you have at your drive where you have the game installed. If you have a lot of space then tell me that, but if you have like 1 MB left you have found your issue.
Since for every little thing you do take more space at your drive you have to have lots of space at that drive.
May 2015
It took two days for Sims 4 Go to Work to load, and I know it was Origin speed not mine because my internet was working great. I kept getting online option for Origin not available when I tried to sign onto orgiin, so they were def having problems.
After a two day headache of loading, the game is now unplayable? Wow. Just a greyed out Play button, nothing downloading. Just nothing. And it's Sunday, so no chat.
May 2015
update suck it won't let me play for the same exact reason!!!!!!!!!!!!!!!!!! i am mad!!!!!!
May 2015
Why has no one sorted this problem!? Its absolutely disgusting! We've paid our money and its enough to not want to buy another sims game again, or use origin. Theres clearly alot of other people with this issue, I myself have been trying all day to fix it but with no luck. Its clearly a EA or origin issue, why should we pay for products we cant use? I never experience issues like this with my steam games and im always having to log back in to origin when i select 'remember me' its getting beyond a joke now.