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missing game

by Ossy7777
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missing game

★★★★ Novice

I just bought SimCity™ 4 Deluxe Edition and can't find it on my game library

Message 1 of 2 (103 Views)

Accepted Solution

Re: missing game

Community Manager

Hey @Ossy7777, can you check to see if you have any filters enabled in your My Game Library? You will see the option in the top right of the screen. 

 

If there are none and the game is not there then check the email receipt to ensure that you are logged into the correct account.

 

If you still cannot find it then the next thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 2 (79 Views)

All Replies

Re: missing game

Community Manager

Hey @Ossy7777, can you check to see if you have any filters enabled in your My Game Library? You will see the option in the top right of the screen. 

 

If there are none and the game is not there then check the email receipt to ensure that you are logged into the correct account.

 

If you still cannot find it then the next thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 2 (80 Views)