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it did not open origin

by sakineg6
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Accepted Solution

it did not open origin

Message 1 of 7 (241 Views)

Accepted Solution

Re: it did not open origin

Community Manager

Good news @sakineg6, the issue you are seeing can generally be fixed in a matter of minutes by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.


Darko

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Message 2 of 7 (212 Views)

All Replies

Re: it did not open origin

Community Manager

Good news @sakineg6, the issue you are seeing can generally be fixed in a matter of minutes by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.


Darko

Message 2 of 7 (213 Views)

Re: it did not open origin

★★★★ Novice

 


Hello,
I have the same problem
I have done what you said,but the problem remains
What do you suggest ?
Best regards,
Sophivan

Message 3 of 7 (196 Views)

Re: it did not open origin

Community Manager

If your Origin looks the same as the Origin in the attached image @sophivan then you need to go through the steps I posted above and ensure that you follow each step exactly.

Darko

Message 4 of 7 (190 Views)

Re: it did not open origin

★★★★ Novice

Thank you,now it works

Message 5 of 7 (178 Views)

Re: it did not open origin

Community Manager

Great to hear @sophivan, enjoy your games.


Darko

Message 6 of 7 (174 Views)

Re: it did not open origin

★★★★ Novice

@EA_Darko wrote:

Great to hear @sophivan, enjoy your games.


Darko


Hello,
I have now the same problem on a another computer.
One difference : in the origin folder I have no LocalContent folder.
I have tried your method twice,but it doesn't work
What should I do ?
Thanks in advance for your help
Sophivan

Message 7 of 7 (99 Views)