September 2019 - last edited September 2019
Hi, I recently bought the bloodhound axe in the iron crown event that worth 3500 or 3600 Apex coin. about 1 hour ago I spent 450$ on the apex packs to get wraith's heirloom knife and after the 500 packs opened I got the bloodhound axe again !!!
this is really doesn't make any sense. there is a statement on the apex pack section that says "No Duplicate Cosmetics". how did I get bloodhound's heirloom axe again and not wraith's heirloom set?
this is really upsetting I like this game a lot and with this thing happened makes me really sad.
So please give me the wraith's heirloom set or I want my money back.
Solved! Go to Solution.
September 2019
Hey @D7om1 the best thing to do is speak with one of our phone or chat support advisers who will be able to take a look at your account and advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
September 2019
Hey @D7om1 the best thing to do is speak with one of our phone or chat support advisers who will be able to take a look at your account and advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
September 2019
Hey Darko
thank you for the reply
i already did and he told me thats out of his control and he suggested that i should post my problem here to be solved
Thank u
September 2019
I just noticed a minute ago that i have the knife I don’t know when I receive it
thank you for the help
September 2019
Hey @D7om1 the APEX Legends team pushed out a fix for anyone who saw this issue over the last couple of days. Great to hear that you got the issue sorted.
Darko
November 2019