i couldnt log into my origin

[colman1233]

I tried to log in to the origin page but it said that i have a problem with logging in and ask me to restart or re log in, i tried multiple times but still showing the same thing. i couldnt log in for a couple days to play my game already, can anyone solve this out for me please

[EA_Darko · Accepted solution]

@colman1233  That sounds a little unusual, can you go ahead and try clearing your Origin cache and then trying to log back in.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

If the issue remains, the next thing to try would be disabling your anti-virus and firewall to see if it makes a difference.

If possible could you grab the error message you see so that we can take a look at it.

Darko

[EA_Darko · Accepted solution]

@colman1233  That sounds a little unusual, can you go ahead and try clearing your Origin cache and then trying to log back in.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

If the issue remains, the next thing to try would be disabling your anti-virus and firewall to see if it makes a difference.

If possible could you grab the error message you see so that we can take a look at it.

Darko