Re: how do I get to contact a manager and fill in a compaint?

by bloodbathita
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Original Post

how do I get to contact a manager and fill in a compaint?

[ Edited ]
★ Novice

Hi

 

how do I get to contact a manager and fill in a compaint?

 

I had my account hacked and I was unaware of it, checking my email I had log in on
Tue Sep 18 05:32:30 GMT 2018 
CN 
WEB 

I had an email from EA regarding a one week ban on BF1. I reply to the email stating that I wasn't playing the game at the time. I had no reply from you. 

Time pass, and I had a full ban on the 16 Oct I reply to them said that I wasn't playing the game but again I was ignored and not had acess to game.

I contacted paypall and given them the full information of this case and as I bought a DLC I was in able to get a refund.

now I am banned on all other game.

 

I have been asking EA to file formal complain and to have a contact with one of their managers but they are refusing any responsibility.

 

Please check the attachment. (I also have another case been open regarding the same issue)

 

thanks

 

Message 1 of 3 (219 Views)

Re: how do I get to contact a manager and fill in a compaint?

Community Manager

@bloodbathita

 

Please see our response to your recent case #44569336

 

Please also allow us time to attend to your current case #44627442

 

Thanks.

 

 

barry.png
Message 2 of 3 (185 Views)

Re: how do I get to contact a manager and fill in a compaint?

[ Edited ]
★ Novice

They haven't answer any of my questions (again)!!!! ...this has been going on for days 

 

 

Could you please tell your customers service to provide the details I been asking.

 

What kind of procedures do you have in place for a formal complaint? 

 

 

 

Thanks 

Paolo

 

Message 3 of 3 (173 Views)