how do I download the 32gb version of the sims 4

[haybeargrrr]

I have the 64gb version installed but have been advised to change to the 32gb version. the help menu said Origin would do this automatically but it has not happened and now I cant play the game at all

[EA_Darko]

Hey @haybeargrrr you can find all the info related to the  64-bit and 32-bit Legacy Edition of The Sims 4 here: https://help.ea.com/en-us/help/the-sims/the-sims-4/when-to-use-the-sims-4-64-bit-or-32-bit-version/

Darko

[puzzlezaddict]

@haybeargrrr  Where was it suggested that you download the 32-bit version of Sims 4?  If you're getting an error message, please post a screenshot.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/