help with my account

[918tata]

How do I change the monthly spend for microcontent purchases when it will not allow me to.

[EA_Barry · Accepted solution]

@918tata 

Want to change the spending limits for your teen’s account? Here’s how:

• Go to origin.com.
• Hover over your EA ID in the bottom corner and click on EA Account and Billing.
• Click on the Household tab.
• Click on the teen’s account whose spend controls you want to change.
• Click Edit next to Spend Limits.

Here you can change the limits for games and downloadable content (DLC) as well as for microcontent purchases. You can also click Reset to Default if you want to put the settings back to how they were originally.

https://help.ea.com/en-us/help/origin/origin/origin-player-controls

[EA_Barry · Accepted solution]

@918tata 

Want to change the spending limits for your teen’s account? Here’s how:

• Go to origin.com.
• Hover over your EA ID in the bottom corner and click on EA Account and Billing.
• Click on the Household tab.
• Click on the teen’s account whose spend controls you want to change.
• Click Edit next to Spend Limits.

Here you can change the limits for games and downloadable content (DLC) as well as for microcontent purchases. You can also click Reset to Default if you want to put the settings back to how they were originally.

https://help.ea.com/en-us/help/origin/origin/origin-player-controls

[ltwa123]

how sad, this is simply not working. When I set the limits for my son to 0 and save the settings, an error message appears.

Didn't you test that simple case?????

[EA_Barry]

@ltwa123 

Can you try setting it to a low value, like one or two dollars.

[ltwa123]

no, that does not work, too. Already the fact that the default settings for a teenager is unlimited is really not something to recommend, I must say!

[EA_Barry]

@ltwa123 

I do not have access to a secondary (teen) account to walk you through this. Is there an apply button there that you may be missing?

[ltwa123]

Hello,

is there a description of the behavior how it should be?

of course there is a button to apply the changed values but when i press it a message appears saying there is something wrong and it can not be processed.

[EA_Barry]

@ltwa123 

There could be a region based issue or other specific reason you are seeing this happen.

Can I ask you to contact our Advisors as below so we can look into this more closely for you, thanks.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

[ajagames]

@EA_Barry i dont have an edit button. why?

[Doodle_Boba]

It isn’t showing my edit button.  Am I doing something wrong?