help w downloading sims 3

[Sarah53099]

whenever I try to download sims 3 it says "An unexpected installation error has occurred. First, try restarting your computer. If that doesn’t resolve the issue you can take the following steps:
1) Temporarily disable your virus scanner/firewall
2) Run the Origin Client in administrator mode
3) Reboot your Machine and try installing again

Error: 327682:0 ]" 

case number: 

111c041db017a39a

[EA_Barry]

@Sarah53099 

If you happen to be using a Mac, this will be relevant ->

https://answers.ea.com/t5/Origin-Client-Web-Technical/Sims-3-wouldnt-download-mac-os/m-p/8693207#M63...

[smh678x]

What OS are you using? Mac is not very reliable for Sims games, however, it is possible to play but with many issues. If you feel the need to, reset your settings. Don't factory reset unless completely necessary.