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Re: game won't download

by puzzlezaddict
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Original Post

game won't download

[ Edited ]
★★★ Newbie

I've recently bought the game "the sims 4 cats and dogs expansion pack" for my Mac and I redeemed the code but the game won't download so I kept redeeming the code but it said "code has been already redeemed" or something like that but I have no idea what to do, so if anyone has any advice for me please reply

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Re: game won't download

@jasmartinez7  Please run the Origin reset tool for macOS:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Restart your computer, open Origin, click on the Sims 4 icon, select More > Expansion Packs, and click the Download button below Cats & Dogs.  If this doesn't work, launch the game, let it load to the Main Menu, and see whether the pack starts downloading.  It may take a couple times, but opening the game usually prompts Origin to download any missing packs.

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I don't work for EA. I'm just trying to help fellow players with their games.
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