game stuck in download queue

[Outlander2424]

Hi, 

I am currently trying to download the sims 4 on my PC and every time i try to download it gets stuck in download queue. I am not very tech savvy so i have been struggling to fix it. any help will be greatly appreciated. 

[holger1405]

@Outlander2424

Try to run Origin as an Administrator. (Right click the Origin Desktop Shortcut > Run as an Administrator)

If that don't helps disable the real time scanner of your Anti virus software > Test.

If that also don't helps try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

• Close Origin completely.
  (right click on the Origin symbol in the task bar > close)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
• Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
  (The "LocalContent" folder must remain untouched.)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
• Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
• Delete the "Origin"  folder inside the "Roaming" folder.
• In the address bar of your Windows explorer click on "AppData".
• Open the "Local" folder.
• Delete the "Origin"  folder inside the  "Local" folder.
• Restart your PC. > test.